Location Mineola, NY Pay: up to $90K yearly salary DOE + Excellent benefits + Bonus structure Type: Full time permanent employment Responsibilities and Duties:
- Assist with incoming phone calls, service requests, and general customer inquiries
- Communicate with colleagues including preparing and modifying documents, creating reports, Purchase Orders, etc.
- Assist the Project Manager in all aspects.
- Scheduling: develops a plan for what is to be done, what resources are required and when; coordinates with field staff, clients, and subcontractors to meet timetables for completion of work.
- Change order management: Ensures that new information and/or additional scope of work is communicated with the client and a formal change order is submitted and approved0
- Invoicing: Review completed scope summaries submitted from the field to ensure accuracy and scope completion. Submit a completed invoice to the Operations Manager for processing.
Requirements:
- **Previous experience with HVAC plumbing and mechanical systems and terminology to effectively communicate with technicians and customers. **
- **Previous experience as a HVAC Service Coordinator / Project Coordinator / Project Admin or Assistant PM .**
- Organization Skills: Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Communication: Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and other team members.
- Problem-Solving: Ability to think quickly and creatively to resolve scheduling conflicts, address customer concerns, and troubleshoot technical issues.
- Computer Skills: Proficiency in using scheduling software, Salesforce, and Microsoft Office Suite.
- Customer Focus: Commitment to providing exceptional customer service and ensuring customer satisfaction with every interaction.
- Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs and service demands.
- Must have experience with Microsoft Projects and Excel.
Benefits:
- Medical
- Dental
- Vision
- 401K
- Vacation / PTO
- Excellent advancement Opportunities!
Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.#LI-DNP