Location: all cities,AL, USA
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:
Competitive Pay
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
JCI Employee discount programs (The Loop by Perk Spot).
Check us out: A Day in the Life of the Building of the Future -
What you will do:
This position is responsible for the management of customer orders from receipt of order to shipment of products. You will be part of the YORK Factory Direct Distribution. YORK is a subsidiary of Johnson Controls, Ducted Systems group.
How you will do it:
Communicates daily with customers via phone, fax, e-mail, etc
Enters customer orders into Order entry system the same day the order is received.
Promotes and supports sales promotions.
Collaborates with regional sales force and other field staff to deliver premier customer service.
Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc,
Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.
Provides same day responses to scheduled dates and backorder status of product.
Research and processes credit and return requests.
Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
Other duties may be assigned.
What we look for:
High School diploma or equivalent combined education and experience.
Experience related to Customer Service and high call volume.
Proficiency in a Windows operating environment, including email and Microsoft Office software.
Strong interpersonal skills and decision-making abilities.
Effective and professional communication and organization skills.
Strong conflict resolution skills.
Ability to work effectively in a high-volume fast-paced environment.
Forklift Experience
Any other duties assigned by manager