Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a Counter Sales & Service Associate to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service. Position responsibilities: Customer Service
- Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
- Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
- Research and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
- Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
- Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
- Develops good working relationships and rapport with customers. Greets regular customers by name.
Sales
- Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
- Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
- Uncovers and communicates sales lead information to outside sales staff and management.
- Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
- Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
- Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.
Position requirements:
- High school diploma or general education degree (GED); at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience. Previous experience as a Sales & Service Associate in the HVAC-R or similar industry is preferred, but not required for this role.
- Ability to provide consistent, professional customer service.
- Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
- Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
- Demonstrated understanding and application of effective sales strategies and techniques.
- Skill in building long term customer relationships.
- Ability to maintain a positive and friendly demeanor.
- General knowledge of HVACR products, concepts and the industry as a whole.
- Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
- Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
- Skill in using point-of-sale computer systems to locate information and process transactions.
- Skill in using web-based tools to research product and information.
- Ability to work productively in teams with a wide range of people.
Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:
- Customer Focused: Taking the perspective of who we serve into everything we do, anticipating their needs, and responding quickly.
- Own It: Focus on the goal and show initiative, with a sense of urgency and pride in doing things right the first time.
- One Team: We win together, with everyone playing their role and leveraging the strengths of the team.
- Innovate: Embracing and creating positive change to continuously improve and developing competitive, valuable solutions.
- Engage: Seek out and share information to make sure everyone is fully informed and aware of what they need to know to succeed.
Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now. The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience. Visit our website for more information about our growing company. EOE