Join Our Team as an HVAC Customer Service Representative at Siggs Air Conditioning!Job Title: HVAC Customer Service RepresentativeCompany Name: Siggs Air ConditioningSalary: $18.00 - $22.00 per hourLocation: Southwest Florida (Greater Fort Myers area)Job Type: Full-Time, hourly, non-exempt, plus performance bonus potentialFull Job DescriptionThe HVAC Customer Service Representative is responsible for scheduling and dispatching HVAC Technicians, managing customer interactions, and maintaining service department records. This role requires strong organizational skills, effective communication, and a basic understanding of HVAC systems.Who we are: Siggs Air Conditioning is a leading HVAC service provider in Southwest Florida, committed to delivering exceptional service and quality since 1960. We specialize in the installation, maintenance, and repair of a wide variety of heating, ventilation, and air conditioning (HVAC) systems. We are seeking a skilled and experienced Senior HVAC Technician to join our team and help us provide best-in-class customer experiences.Responsibilities include but are not limited to:
- Scheduling and Dispatching:
- Coordinate service calls, maintenance visits, and emergency repairs.
- Dispatch technicians with detailed work orders.
- Monitor job status and adjust schedules as necessary.
- Customer Service:
- Handle service requests via phone, email, and online portals.
- Confirm appointments and provide updates to customers.
- Address and resolve customer complaints promptly and professionally.
- Administrative Duties:
- Maintain accurate service call and technician assignment records.
- Prepare and process invoices, purchase orders, and related documents.
- Manage HVAC parts inventory and place orders as needed.
- Quality Control:
- Conduct follow-up calls to ensure customer satisfaction.
- Collaborate with team members and other departments to deliver high-quality service.
- Administrative Tasks:
- Finalize daily dispatch schedules for field operations.
- Handle incoming phone calls professionally.
- Support team tasks and handle additional duties as necessary.
Qualifications:
- Local to the Greater Fort Myers area.
- High school diploma or equivalent.
- 2+ years of industry experience preferred.
- Experience with CRM or HVAC-specific software highly desired.
- Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).
- Bilingual (English and Spanish) is highly desired.
Benefits:
- Medical insurance with deductible coverage.
- Unlimited retirement plan company match.
- Complimentary uniforms and laundry services.
- Paid training classes.
- Paid time off and holidays.
- At-cost HVAC services for employees' homes.
- Unlimited career and personal growth opportunities.
- New hire referral bonus.
Siggs Air Conditioning is an equal-opportunity employer. Employment opportunities are subject to drug screening and background checks.