HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we're glad you asked!We put people at the heart of everything we do. That's priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.No matter your role at HomeServe, you're part of a growing team that's working to make home repairs and improvements easy.The HVAC Field Manager role will be reporting to the General Manager. This role will provide the necessary management of the in-home field technicians in the performance of their duties with Plumbing and HVAC repairs and installations. As needed this position will assist in the training, provide evaluation and feedback, discipline and motivation to achieve expected Key Performance Indicators.
- Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
- Spend 70% of time in field with technicians, educating and developing less skilled into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians.
- Ensuring adequate Technician field coverage for a seven day, 365 day operation of service and installations.
- Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback
- Respond to all Customer complaints, compliments and inquires in a timely manner.
- Preform equipment replacement estimates on condemned equipment.
- Interview and hire new technicians as needed.
- Identify areas of needed improvement and work to correct those areas.
- Understand and follow union CBA where it applies.
- Interact with Field Training Manager for course needs and development.
- Payroll approval for all direct reports.
Qualifications:
- Must hold a Rhode Island Master Pipefitter and Master Refrigeration licenses; Master Plumber license preferred.
- Minimum of 5 years management experience with serving and installations in the Plumbing and HVAC field.
- Effective Management of a unionized workforce consisting of 20-30 Field Technicians.
- Excellent writing and verbal communication skills
- Team player
- Field Oriented , in depth knowledge of HVAC field and Management focus
- Ability to perform multiple tasks simultaneously on a regular basis.
- Must be available to work 10 hour daily shift and 5 hours evening On Call.
- Required to be On Call rotating every other weekend schedule.
- Microsoft Word, Outlook and Excel proficient.
In Return We Offer:
- Competitive compensation
- Company vehicle provided
- Career development and advancement opportunities
- Casual attire throughout the week
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- 2 free home warranties provided by the company
HomeServe USA is an equal opportunity employer.#HSES