Location: Arizona City,AZ, USA
of **Mesa, AZ** is looking to hire a **full-time HVAC / Plumbing Dispatcher/ CSR**This HVAC / Plumbing Dispatcher / CSR position pays a **competitive wage** of **$16-20/hour, depending on experience, PLUS commission on sales**. We also offer this dispatching customer service role some of the **best benefits** around including **medical insurance, life insurance, paid vacation, sick time, holiday pay, and an IRA retirement plan.** If this sounds like the right admin opportunity for you, **apply today**!**Isley's Home Service, Inc.**
**ABOUT ISLEY'S HOME SERVICE**
Isley's is a family-owned and operated air conditioning, heating and plumbing repair business that's been in Arizona since 1957 when Guy Isley founded the company. Guy did a lot of air-conditioning and recreational vehicle (RV) work in several stores throughout the Valley. Longtime Phoenix-area residents might remember his slogan, Yes we have it, yes we can do it.
John (Johnny D) Dargavel worked for them for about five years doing a/c and RV work. He left Isley's and worked elsewhere before he decided he wanted to start his own home services business. He reached out to his friends at Isley's, who, it turned out, were thinking of getting out of the air-conditioning business. So, Johnny D bought the A/C division from them in 1995 and tripled the business within a year.
Isley's is proud of how long we've been in the Greater Phoenix area, and we owe it to our customers who value loyalty, reliability, honesty, and quality in home repair services. We have a clean record with the Better Business Bureau, and we are a qualified contractor with Arizona Public Service (APS).
**A DAY IN THE LIFE OF AN HVAC / PLUMBING DISPATCHER / CSR**
In this customer service representative /dispatching admin role, you provide excellent customer service for all inbound and outbound calls with a voice that is friendly and confident. Client satisfaction is a priority and you eagerly perform quality control by doing Happy Checks with customers after jobs are complete.
Your friendly disposition transfers easily as you dispatch our technicians. You constantly monitor the dispatch board, forecast workload for 2-3 days out to maximize routing and minimize mileage, and dispatch technicians quickly and efficiently. You always know the status of each technician.
Additionally, your organizational skills are vital as you ensure service, repair, and preventative maintenance admin tasks are taken care of, including billing, scheduling, data entry, filing, and processing renewals. You feel good that you contribute to overall client satisfaction!
**HVAC / PLUMBING DISPATCHER / CSR QUALIFICATIONS**
* 1-year experience answering incoming calls in a customer service related industry
* Proficient in Microsoft Office and ability to adapt to new software
* Willingness to comply with our company policy regarding background checks and drug screening.
**Knowledge of HVAC, plumbing, and dispatching, and being familiar with the Valley are a plus but NOT required! We will train you if needed.** **3-minute, mobile-friendly application**!
Location: 85201
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.