Location: San Antonio,TX, USA
HVAC/Plumbing Dispatcher - Bilingual a plus Elmer's Home Services Heating & Air Conditioning in San Antonio, TX is seeking to hire a full-time Dispatcher - Bilingual a plus. Are you an organized person with great attention to detail and a can-do attitude? Do you enjoy mentoring others? Would you like to be part of the epic work culture in an essential industry? If so, please read on! This HVAC and plumbing dispatcher position earns a competitive wage of $42,000 - $52,000/yr, depending on experience. The typical schedule is full-time and occasionally requires additional hours. We also offer generous benefits including better than average employer contribution on medical, dental, vision insurance (starts every 1st of the month), PTO, 401K, and work all year round. Plus, more benefits are being added as we grow! If this sounds like the right dispatcher and call center management opportunity in the HVAC and plumbing trades for you, apply today! ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING Our company has served the San Antonio area's HVAC needs for over 25 years. We just launched in DFW in 2023 and the Houston area in 2024. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC & Plumbing team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. We chose the color pink to represent our company in honor of our owners' mother and all those who have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering endless support for numerous organizations and charitable events throughout San Antonio. A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR) / CUSTOMER CARE REP We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth. As a Dispatcher, you arrive each day ready to lead your team in ensuring that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. Most of your day is spent on the phone or computer. Your team receives incoming client calls, makes outbound calls, and dispatches sales, install, and service calls. Appointments are scheduled to provide prompt, convenient service, as well as maximize time and mileage. Your job is highly collaborative. In addition to our clients and your team, you enjoy interacting with the Sales, Install, and Technician teams. You feel good about ensuring that our business grows, clients are satisfied, all parties are well-informed, and everything runs smoothly. QUALIFICATIONS FOR A DISPATCH