HVAC Sales
Job Summary:
Are you a people person with a knack for customer service? We're looking for a dynamic HVAC Sales Lead to join our team! If you thrive in a fast-paced environment and have a passion for providing exceptional client support while ensuring projects are overseen for our company's progress, this could be the perfect role for you.
As our HVAC Sales Lead, you will engage directly with customers, understand their HVAC needs and recommend appropriate solutions. You'll design, implement, and manage a comprehensive direct-to-customer HVAC sales program. Your strong communication skills, teamwork engagement, and customer-centric approach will be key to delivering a top-notch experience for our clients.
About Us:
Why work for Davis Brothers Heating & AC?
Join the Davis Brothers Heating and Air Conditioning family in Indiana, PA, where we prioritize quality craftsmanship, exceptional customer service, and a supportive team environment. As a family-owned business, we value close-knit relationships and treat every employee and customer like family. We invest in training, growth, and well-being to foster a long-term, fulfilling career. If you're seeking a short-term gig, we're not the place for you. We value hard work, creative problem-solving, and a proactive attitude, always stepping up to help when needed. We welcome tinkerers and figure-it-outers. Honesty and integrity are at the core of everything we do.
We pride ourselves in doing the hard things. We offer competitive compensation, career growth opportunities, and strive for a balanced work-life schedule, though long hours may be required at times to provide critical services to our community. If you need to be home by 4 PM every day, we might not be the right fit. At Davis Brothers, we invest in you, and our team invests in the success of their peers and company as a whole. You'll engage in fulfilling work, connect with the community, and be part of a team dedicated to serving our neighbors. Your skills and dedication will be recognized and rewarded as we work together to keep our community comfortable year-round.
Responsibilities:
Customer Service: - Create a positive customer experience.
- Follow up on sales leads and lists with technicians, marked and self generated.
- Address any resistance, negotiate value, and close the sale.
- Educate new and existing customers on service offerings utilizing the company's sales system.
- Recommend solutions and link customer objectives to a total value solution and competitive advantage.
- Maintain a courteous demeanor with customers and associates at all times.
Documentation and Reporting: - Effectively write and propose proposals.
- Perform the necessary evaluation of the client's home including the comfort survey, engineering analysis, and load calculation.
- Manage performance metrics scorecards.
- Prepare financing paperwork and collect payments.
- Complete all paperwork accurately and timely on all leads.
Quality Assurance: - Demonstrates technical expertise and maintains a high degree of credibility.
- Must be accessible by phone at all times, other than scheduled vacations.
- Participate in all company sponsored training classes.
- Maintain a professional image at all times by wearing company approved apparel.
- Abide by all standards of performance and ethics.
- Follow all safety policies and procedures.
- Perform other duties as assigned.
Skills and Qualifications:
Position Specific Standards:
- Minimum of at least 3 years sales experience, preferably in the industry.
- High School diploma or GED required; associate degree in related field preferred.
- Experience in Service Titan Preferred.
- Previous experience in service agreement sales and estimating.
- Knowledge of industry equipment, field concepts, practices, procedures, tools equipment.
- Strong relationship building skills, customer focused and disciplined.
- Strong negotiating and influencing skills.
- Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook, Acee, and Google
- Function in a team environment.
- Valid Driver's license and approved by the company's insurance carrier.
- Must be highly organized with good attention to detail and follow through.
- Ability to perform multiple tasks in a fast-paced environment.
- Exceptional interpersonal and communication skills both written and verbal
- Team player working in a team environment.
- Geographical knowledge of the service area and/or map reading skills.
Physical Requirements:
- Office environment and local travel.
- Climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.
- Occasionally lift 5-10 lbs
- Able to work under stressful conditions either verbal and/or physical confrontations.
- Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
- Willing to work extended hours, nights or weekends if needed.
Compensation and Benefits:
We offer a base salary at 50k/year, and an uncapped bonus structure that allows the opportunity to earn well into the six figure range. The company offers a comprehensive benefits package, 401k, PTO and much more. Additionally, there are other perks tied to company culture that make it a plus to work for this privately-owned business!