Location: Newton,MA, USA
Fraser Engineering Company has a great opportunity for you! Fraser Engineering Company, Inc. is a Newton MA based Mechanical Contractor. For over 70 years we have been a family first business built on outstanding craftsmanship, constant improvement and collaborative partnerships with our customers. We are looking for an experienced HVAC Service Manager! If it is time for you to work in a new atmosphere that is motivating, caring and encouraging, then come join our team, where we work hard and have fun at it! We can stand by our slogan, Great People doing Great Work. Qualifications • A minimum of 5 years' experience in a senior operations role • Extensive multi-leveled experience with best practices, policies, and procedures in the HVAC field to gain detailed understanding of all levels of operations and showing steady career progression • A degree or college diploma in business, technical or management Responsibilities • Manage the day-to-day operational management of 24/7 Service Department • In collaboration with the Chief Operating Officer, develop and execute an annual Operational Plan that meets strategic and operational goals, and continuous improvement opportunities • Mentor staff and manage business functions including overseeing team's commitment to • Maintaining relevant industry and other standards • Understanding needs and maximizing client and customer outcomes • Coordinate with and escalate to, the Chief Operating Officer, strategic and operational issues and risks for the business operations in a timely manner • Manage service contracts for Business Operations • Coordinate preparation of the operation budget process and monitor activity throughout the year to ensure operating expense are controlled according to the budgeted plan • Work with service team to control direct costs and help driver revenue with the sales team • Provide or organize the provision of technical introduction for new staff regarding job completion, reporting, quality management and other related workflow processes • Organize and direct quality work efforts through the use of effective planning, goal setting, KPI and Performance development, monitoring and performance reporting