HYBRID LUXURY CLIENT SERVICE ADVISOR (Seasonal with possibility of extension)
Role and Responsibility:
- Provide assistance to our clients by replying to product, after-sales, Corporate, e-commerce enquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner demonstrating luxury through service
- Accurately track client details and requests using CRM systems
- Understand clients' needs, experiences and interests in order to improve the client experience
- Serve as ‘Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet customers' expectations
- Engage in e-commerce sales with ability of cross/upselling through Omnichannel services
- Handle ecommerce-related client support issue like missing items in packages, delayed shipments
- Monitor orders using system reports and communicate progress
- Cooperate work with relevant internal and external teams
Role Competencies:
- Strong interpersonal skills with a natural ability to connect with people and demonstrate empathy
- Results-oriented mindset with a focus on achieving goals and collaborating effectively within a team
- Excellent organizational skills to manage concurrent short-term and long-term projects effectively
- Customer-centric approach with exceptional verbal and written communication skill
- Genuine passion for the fashion industry
Other Requirements:
- Minimum a year experience in sales or service-oriented role in the luxury industry
- Proficiency in both written and spoken English
- Familiarity with customer service ticketing systems, CRM systems, and Microsoft Windows packages
- Previous international experiences both in professional and non-professional contexts are considered a plus
Schedule:
2 Teams rotating between week of in office work and week of remote work
- In office schedule: Monday – Friday 9am-6pm
- Remote schedule: Monday – Friday 11am – 8pm with rotating Saturdays 9am-6pm
Duration:
Start: Monday 9/23/2024 (training will be 3 weeks in person before any rotation to ensure readiness)
End: January 2025 minimum (can extend based on attendance and performance)
Position Type: 40 hour per week, temporary (with potential for extension)
Pay: $23/hr
Location: Soho, NY