Job Objective:Provides technical support to assist the Information Technology Department in the delivery of various IT services for all company employees.
Essential Job Responsibilities:- Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Install and support PC, laptop, tablet and mobile hardware and software, as instructed.
- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
- Participate in hardware and software reviews and recommend purchases.
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
- Performs other IT projects as assigned.
- Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.
- Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
- Contributes to team effort by accomplishing related results, as needed.
- Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
- Supports company vision and mission.
- Adheres to established work schedule, attendance standards and is punctual to work and meetings.
Other Job Responsibilities:- Other duties as assigned by management.
Qualifications:- Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
- Ability to complete multiple, diverse tasks of differing priorities without close supervision.
- Excellent written and verbal communication skills.
- Outstanding organizational skills.
- Proficiency in the use and application of the following software: Required: Microsoft Office Excel, Word, Outlook, and PowerPoint.
Education Requirements:- Required: Sophomore or Junior pursuing a Bachelor's Degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field.
Certifications, Licenses, Registrations: