Role- IBM Datacap Support Engineer Location: Malvern or Charlotte (Onsite) Duration:6-12 months Client: Infosys/VanguardMust Have Skills: We are seeking a highly motivated and skilled IBM Datacap Product Support Engineer to join our technical support team. The ideal candidate will have extensive experience with IBM Datacap and a strong background in providing technical support, troubleshooting, and maintenance for document processing solutions. This role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment.
Key Responsibilities: Technical Support: - Provide technical support for IBM Datacap solutions, including installation, configuration, and deployment.
- Respond to and resolve customer issues and inquiries in a timely manner through various support channels (phone, email, ticketing system).
Troubleshooting: - Diagnose and troubleshoot technical problems related to Datacap, including software bugs, configuration issues, and performance problems.
- Analyze logs and error messages to identify root causes and implement corrective actions.
Maintenance and Upgrades: - Perform regular maintenance tasks, including software updates, patches, and backups.
- Assist in planning and executing system upgrades and migrations.
Documentation: - Create and maintain detailed documentation for support processes, troubleshooting guides, and knowledge base articles.
- Document and escalate complex issues to senior support engineers or development teams as necessary.
Customer Training: - Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities.
- Conduct webinars and workshops to educate customers on best practices and new features.
Collaboration: - Work closely with development, QA, and product management teams to communicate customer feedback and contribute to product improvements.
- Collaborate with other support engineers to share knowledge and best practices.
Monitoring and Optimization: - Monitor system performance and usage to identify opportunities for optimization.
- Implement performance tuning and optimization techniques to enhance system efficiency.
Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).:
Technical Skills: - 3+ years of experience in technical support or a related role, with a focus on IBM Datacap or similar document capture solutions.
- Proven experience with IBM Datacap installation, configuration, and troubleshooting
- Proficiency in IBM Datacap components and architecture.
- Strong understanding of OCR, ICR, and data capture technologies.
- Experience with scripting and automation tools (e.g., VBScript, JavaScript, .NET).
- Familiarity with database management systems (e.g., SQL Server, Oracle).
- Knowledge of operating systems (Windows, Linux) and networking concepts.
Certifications (Preferred): - IBM Certified Solution Designer - Datacap Taskmaster Capture
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals)
Best Regards, Bishnu Upadhyay Talent Acquisition Specialist | SysMind, LLCDesk: 609-###-#### Ext. 2216 Email: ...@sysmind.com Website: www.sysmind.com Address: Sysmind LLC,400 Alexander Park Dr, Suite 103,Princeton, NJ 08540 LinkedIn: