ICT End-user HW/SW Support
: Job Details :

Immediate contract opportunity for an ICT End-user HW/SW Support with direct client in New York City.Within delegated authority, the consultant will be responsible for the following duties:• To effectively perform the Help Desk duties under the guidance of the project manager.• To document and monitor all incoming issues as received by stakeholders.• To work on deploying new Laptops and Desktops to Staff following the SOP established.• To notify the user on the status of IT related issues.• To provide support for installation of ICSC business applications.• To assist in the collection of user feedback and suggestions.• To assist in IT meetings and events.• To assist in IT asset management and disposal of IT equipment following the SOP.Work Experience• A minimum of five years of experience in front desk environment, help desk or related area is required. Experience working in an international organization is desirable.TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYERAbout Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.