Identity Administrator In this rapidly evolving world, Alcor Technical Solutions, LLC is always looking for new ways to disrupt the status quo, go to market faster, and optimize customer experiences. We are seeking a dynamic and skilled Identity Administrator to join our team as a crucial point of contact for a federal government client. In this role, you will be responsible for managing authentication and access through a platform application, ensuring seamless service delivery and customer satisfaction. This individual will work 100% remotely.
Responsibilities - Act as a primary customer service contact for our federal government client, managing authentication and access to federal systems.
- Utilize automation tools, ServiceNow, Atlassian's Confluence and Jira, Slack, Microsoft Active Directory, Radiant Logic, and ForgeRock for efficient system management.
- Work collaboratively with a team employing agile methodologies.
- Demonstrate excellent customer service through feedback, skilled writing, task analysis, and collaboration within the team.
- Participate in brainstorming and analysis efforts to enhance system functionality.
- Communicate effectively (both written and oral) with technical teams and clients as needed.
Required skills and qualifications - Prior experience in an IT organization performing administrative duties
- Prior experience utilizing collaboration tools including ServiceNow, MS Teams, Atlassian's Confluence and Jira, and Slack.
- Familiarity with automation tools, and kanban/agile methodologies.
- Ability to work a standard five-day workweek with potential opportunities for weekend support on a rotating schedule.
- Excellent interpersonal and communication skills with a customer-centric approach
- Ability to pivot in a fast-paced environment.
Preferred skills and qualifications - Experience working in a Federal contracting environment is a plus
- Any current DevOps Certification (RadiantLogic, AWS, etc)
- Experience using the FICAM framework is a plus
- Ability to iterate in problem-solving and learn in an open-source setting
- Scaled Agile Framework (SAFe) experience is a plus
Must be able to pass a government-issued background check. This position requires a Public Trust security clearance.