IFM & Engineering Director
: Job Details :

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Calling all visionary engineering leaders! JLL is seeking a trailblazer to revolutionize our North American portfolio as our IFM & Engineering Director.The IFM & Engineering Director to oversee the North American portfolio, managing a team that delivers facilities maintenance and soft services, while also overseeing all engineering, critical systems, and business operations within the contracted scope of work. Key accountabilities include leading and developing a very large and geographically dispersed team, client relationship management, developing and leading strategic imperatives, and advancing technology and innovation programs.This role is part of the account leadership team and requires excellent communication abilities and will support account initiatives that drive and deliver efficiencies and process improvements. Excellence in service delivery will be achieved by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management.This job requires you to be on-site at one of the following locations: Plano, TX, McLean, VA or Richmond, VA. You will be required to travel 25-50% throughout the US as needed.Here is some of what your day will look like:Service Delivery* Manage the delivery of all Facilities and Engineering Services to the portfolio in accordance with all agreed policies, procedures, and contract scope. This includes interfacing with Call Center, CMMS, Facility Management, Supply Chain Management, Engineering, Energy & Sustainability, Project Development Services (PDS), Integrated Portfolio Services (IPS), Technology and Finance teams on special projects including enhancement opportunities and process improvements.* Manage regional team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.* Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.* Drive initiatives such as savings programs, benchmarking, best practices, and continuous improvement, as well as thought leadership engagements.* Ensure all account level KPI/SLA targets are achieved.* Maintain adherence to all account governance processes, partner with the Account Director and client on account governance evolution.* Leverages the JLL IFM/Engineering platforms and COEs, as well as the FS Vertical through regional IFM networks, JLL's innovation and best practice sharing program (Idea Stream) to provide improved IFM/Engineering services aligned with the account plan, goals, and objectives.* Advocates diversity and inclusion in the workplace.* Complies with client specific and JLL accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.Client Relationships* Provides superior, high-touch client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance and team safety performance.* Deliver an exceptional quality of service to the client, as reflected by client feedback.* Possess an acute sense of timely delivery and communications (especially on escalations), speed to deliver, deadline and timeline orientation to achieve successful and breakthrough outcomes.Financial Management* Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance* Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.* Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.* Complies with client specific and JLL accounting/contracting practices, policies and procedures.Leadership/Team Management* Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.* Provide excellent onboarding, training, and team building.* Actively support an environment of teamwork, co-operation, performance excellence and personal success. Drives the ONE team mentality.* Participate in performance management and personal development planning for members of the team, including career development plans, mentorships, and succession planning.* Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence.Here is who we are looking for:* 10+ years of engineering and facilities experience in corporate, third-party service provider or consulting AND a bachelor's degree or higherOR* 14+ years of engineering and facilities experience in corporate, third-party service provider or consultingAND* Proven record of success managing 8M+ SF portfolio that includes, corporate headquarters and multiple sites with large square footage (1m+ sq. ft.)* Extensive mechanical, electrical, plumbing and fire suppression system knowledge of commercial/critical facilities required* Experience managing corporate and employee services, vendors and capital projects.* Demonstrates a sound understanding of risk management and the running of schedules, budgets, contracts, invoices, and processes.* Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client, and external contacts.* Demonstrable capability to deal with ambiguity and solve complex problems effectively; knows when to escalate* Strategic thinker with strong implementation and change management understanding.* Understanding of commercial leases, contract documents and routine accounting methods.* Proficient in MS Office and CMMS system.* Superior financial skills and budgeting/forecasting experiencePay $142,600+ depending on experience and geographic locationEstimated total compensation for this position:142,600.00 - 190,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site -Plano, TX, Richmond, VA, Tysons, VAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.