Location: Alexandria,VA, USA
We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Support Associate. As a key member of our entry level customer service department, you will play a crucial role in delivering exceptional support to our clientele. The Entry Level Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Entry Level Customer Support Associate Responsibilities:
Engage with customers providing personalized assistance and resolving inquiries promptly.
Assist customers with product recommendations, order placement, and tracking.
Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
Provide information and updates on products and services.
Maintain accurate customer records and ensure data integrity within the CRM system.
Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
Continuously stay updated on competitive trends, products, and industry news to better serve customers.