Implementation Consultant, Financial Software (Remote within North America) Reporting to the Implementation Manager of Professional Services, the primary responsibility of an Implementation Consultant is to nurture strong business-to-business client relationships, throughout the assigned project, leading to the successful software implementation of Multiview Financial Software, based on the client's contract specifications. Are you an accountant frustrated by the long hours at month-end? Stressed by the additional workload at year-end and ready to use your knowledge to End Month End™? Multiview is looking to add team members like you with prior experience and knowledge in finance, accounting, payroll processing, accounts payable, accounts receivable, analysis, financial reporting and/or materials management. Together, we'll help our clients implement our software and best practice solutions so that they can stop chasing numbers and start using them. WHAT WE ARE LOOKING FOR: At Multiview, we are client obsessed. Being tech-savvy with great communication and problem-solving skills are important, but equally so is having a passion for driving client success and the desire to be a contributing member of our culture where the genuine care of people is our compass. The 'Implementation Consultants' (IC) play a critical role in helping our clients with their software implementation after performing business analysis by design and troubleshooting, documenting project requirements, validating requirements and collaborating with internal and external stakeholders to design proposals. The ICs work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget. If this sounds like you, read on! WHAT YOU WILL DO:
- Work with new clients to assist them with the transitioning from a legacy financial system to Multiview Financial Software
- Work collaboratively with Multiview's Implementation team, processes and methodologies in the development, management, and execution of client project plans
- Perform strategic reviews with clients to understand their needs in terms of their financial reporting, internal processes, and finance software needs
- Prepare project plans and work with new clients to define projects items and milestones
- Work with existing clients on implementing new modules, new interfaces, or custom work
- Manage a portfolio of client accounts from project initiation to close; prepare project plans and work with new clients to define projects items and milestones
- Support new clients in their go-live process, facilitate technical discussions, whiteboarding for project integrations and technical solutions
- Record and manage project deliverables, risks, and actions
- Provide regular implementation status reports to key stakeholders, highlighting critical issues and the overall status of the assigned project; investigating and making recommendations on issues that challenge scope boundaries
- Maintain a detail-oriented view on client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships
- Prioritizing work and managing multiple tasks simultaneously while adhering to deadlines; Track time to capture revenue adequately
- Proactively communicate with clients and internal staff to manage enhancement requirements and escalations; support clients through all phases of the implementation as required
- Deal with confidential data and adhere to applicable data protection acts
COMPETENCIES PORTFOLIO:
- Client Service- This role affects 100% of all clients who purchase Multiview Financial software. The position is responsible for the success of the client's understanding and utilization of Multiview.
- Technical Skills - Strong in-depth knowledge of the ERP products and accounting is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through extensive on-the-job experience.
- Problem-solving - Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required
- Interpersonal Skills -Ability to effectively coach, communicate and work with various team members both internally and externally. Strong verbal and written communication skills are required
- Organization - Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence
- Teamwork - works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client's outcomes as the primary objective
- Initiative - Seeks, accepts, and completes new tasks using own initiative; works independently with little supervision.
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:
- University Degree or College Diploma with a major in Accounting or relevant experience
- 2-4 yrs. Experience as implementation consultant - preferably in the Financials/Enterprise Software space
- Excellent knowledge and experience of accounting and finance
- Strong organization, planning, prioritization, and time management skills
- Strong aptitude for technology - prior experience in the Financials/ Enterprise Software space preferred
- Passion for client success
- Excellent training, communication (verbal and written), presentation, and interpersonal skills in a client facing role
- Excellent problem-solving, analytical and numerical skills with keen attention to detail
- Demonstrated ability to maintain effective relationships with all departments and employees in a team-oriented environment
- Very strong organization, planning, prioritization, and time management skills with a great sense of urgency and strong results orientation
- Self-starter with experience in client-facing situations.
- Ability to work both collaboratively in a team environment and independently with little supervision
- Representing Multiview's values and advancing the reputation of the company and its clients.
- Experience using data and analytics to measure the impact of work and processes
PREFERRED:
- 3+ years of Multiview Financial product or Enterprise software implementation experience is considered an asset
- 2+ years of Project Management experience in a Software company is considered an asset
- United States Healthcare experience is considered an asset
- Materials Management experience is considered an asset
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply. ABOUT US: Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™ We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making our company stronger. Our people-first culture is our biggest advantage, and we are excited to share that commitment with you! WHY JOIN MULTIVIEW? At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the very best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our Employees first. Multiviewers strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:
- Competitive Compensation with benefits
- 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days
- The company paid competitive Benefits including Extended Health, Dental, Vision and more
- Retirement contribution plans
- Workplace Flexibility (Choice to work remotely in US/Canada)
- Health and Wellness Perks
- Company-arranged social events
APPLICATION INSTRUCTIONS: Please submit your resume, and a cover letter describing, why you are a unique fit for this position when applying to this posting. We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted. Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let Multiview's HR team know. We will work with you to meet your needs.