Implementation ManagerWhy work at Ahola? Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small businesses nationwide and has been awarded as a Top Work Place for two years running by the Plain Dealer and Cleveland.com. We empower employers with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way. Our work is serious, but we don't always take ourselves too seriously. We're a diverse group of people who bring our true authentic selves to work. We share in each other's accomplishments and we are there for each other when times get tough. We are a family whose ability to have fun with each other shows how we care. This attitude transcends into our work with our clients. They appreciate our positive dynamic and it's one more reason they like working with us. In addition to our family-like culture, Ahola provides a variety of perks and benefits. Time Off
- Company Paid Holidays (7 days)
- Paid Time Off (5 days)
- Accrued Tiered Vacation Time
- Paid Volunteer Time Off (3 days)
- Birthday Paid Time Off (1 day)
Benefits
- Medical, Dental, and Vision
- Company-Paid Life Insurance and Short-Term Disability
- Company-Paid Employee Assistance Plan
Perks
- Monthly Employee Engagement Events
- Company-Paid Employee Store
- Fitness Reimbursement
Compensation
- Semi-Annual Performance Bonuses
- Competitive Pay with Opportunities for Commission
- 401(k) with Employer Matching Contribution
- Professional Development Reimbursement and Advancement Opportunities.
About the position: The Implementation Manager oversees the Implementation, 401k implementation and Time & Attendance departments, ensuring accurate and timely client onboarding and accurate setup in isolved. The Implementation Manager handles issue resolution, training, and support to clients and team members, and direction of work. What you will do:
- Implement and maintain policies to ensure first-time accuracy in client setup.
- Analyze existing systems, interface requirements, and business processes; always look to improve and streamline processes.
- Oversee and verify the accuracy of each client's first payroll and total product package.
- Troubleshoot and resolve client setup errors.
- Assist in evaluating and testing system software for issues and improvements.
- Document changes in procedures and drive the changes within and across teams.
- Report team progress and statistics to the Director of Implementation.
- Manage timelines, resources, expectations and milestones associated with the business requirements of Time and Attendance, 401K and time clock converters for Ahola clients.
- Partner with Systems Analyst to document, build and test business requirements for 401K transmission settings and/or time converters.
- Provide advanced support to the Implementation team.
- Occasionally assist the sales team with system demonstrations and/or questions.
- Set up company retirement plan matches and formulas for client deductions.
- Manage Ahola's Timeforce system, including activating/terminating employees, reviewing timecards, and addressing issues.
- Identify and develop employee skills through regular coaching and feedback.
- Interview, hire, and train new team members.
How you will do it:
- Foster positive, professional relationships with clients and colleagues, promoting continuous improvement.
- Collaborate with other departments on additional processes (e.g., time clocks, 401k exports, training, upselling) for new clients
- Work with the client and, in some instances, third party administrators as consultants to gather setup and configuration details.
- Stay current on payroll and tax laws, attending company-provided training and relevant industry seminars.
- Ensure strict confidentiality of client payroll information, adhering to company security protocols.
- Although duties are typically performed during normal business hours, occasional off-hours work may be required to meet customer and/or business needs.
- Professional and courteous verbal and email communication skills.
- Excellent interpersonal skills and an aptitude for technical detail.
- Excellent written and verbal communication skills.
- Demonstrated commitment and ability to provide exceptional customer service in a rapidly changing environment with competing priorities and deadlines.
- Ability to strategize, plan and implement.
- Strong hands-on management capabilities, leadership, coaching, and people management skills.
Experience you will need:
- Bachelor's degree in relevant field; or 4-6 years of equivalent work experience.
- Minimum 5 years of experience in an HCM support role.
- Minimum 2 years of management experience.
- A minimum of 3-5 years of payroll, and/or timekeeping interface (import/export) experience preferred.
- Experience with Microsoft Office, OneDrive, SharePoint.
- Advanced Excel skills required.
- Familiarity with converting file formats; CSV, PDF, XLS, and other file extensions
What we are looking for in a candidate:
- Excellent level communication in both verbal and written formats with peers, customers, internal and external.
- Ability to interact and communicate effectively and positively with all levels of Management.
- Ability to organize and prioritize multiple tasks/projects, work in a fast-paced environment and meet deadlines.
- Handles constructive criticism and works under the direction of others in a goal-based management system.
- Intermediate working knowledge of payroll and payroll best practices.
- Ability to work independently and collaboratively as a team member.
- Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.
- Ability to be resourceful when faced with challenges and think outside the box.
- Ability to persevere; be positive during difficult or challenging situations.
Hybrid Opportunity Available in this role. Requirement is minimum of three days in office, two days remote. Questions about Ahola of the Implementation Manager role? Contact us at ! The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination. from on . from on .