What's the role?The Implementation Manager will oversee the technical application design, construction, and implementation for assigned accounts and projects. This role will be responsible for leading a team of Implementation Specialists, developing ongoing plan operations as needed, and will be responsible for troubleshooting and resolving client inquiries as well as monitoring projects and plans to ensure implementations are processed efficiently. This includes:
- Responsible for leading a small implementation team.
- Ability to manager and ensure deliverables are within timeline and scope.
- Ensure clients get the best implementation experience and guidance throughout the process and are implemented in a timely and efficient manner.
- Overseeing the implementation of new HCM and Benefit Services clients.
- Organize and lead meetings with the clients to promote forward progress of the implementation process.
- Bring in Subject-Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products.
- Ultimately responsible for client satisfaction before being transitioned to Customer Service.
- Follow defined project plan in order to effectively implement additional HCM services.
- Communication of all steps, and progress on a regularly scheduled basis with client and team.
- Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction.
- Manage client relationship and provide primary client service throughout implementation.
What experience and skills do I need to be successful?
- Bachelor's degree in a technical discipline or equivalent preferred.
- Excellent organizational skills.
- A strong product, service and technical background.
- Highly organized, able to multi-task and work with others, etc.
- Excellent communication skills.
- Proven customer service skills.
- HCM and iSolved experience is a plus.
Great Perks and Benefits:Some major perks we offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the company. In addition:
- Onsite, hybrid, or remote work arrangements.
- Competitive medical, dental, and vision insurance plans.
- FSA/HSA account options.
- Paid Time Off (PTO).
- 401k employer matching program to save for retirement.
- Tuition reimbursement and professional growth opportunities through continuing education.
- Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
- Bonuses for helping with business development leads.
- Incredible potential for upward mobility and career growth.
What's the schedule?This role supports our office hours of Monday-Friday 9am-5pm.How do I join?First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the Payroll Solutions leadership.What else are you hiring for?See all Payroll Solutions' openings on their website or reach out to our Lead Recruiting Partner, Lisa Zautke, on LinkedIn.More about Payroll Solutions:Payroll Solutions is part of the MBE CPAs affiliate group. The team includes HCM and payroll professionals who implement HCM products and process payrolls for 1000+ clients. We are a proud partner of the isolved HCM suite with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.