Position Overview: Ankota is seeking a passionate and experienced
Implementation Specialist to join our team. This full-time, remote role is designed for someone with a strong background in office management within home care, disability services, or other home and community-based services. You will be provided training on our software and then you will guide our customers—home care and disability services agencies—in adopting and optimizing our software to streamline their operations, improve efficiency, and deliver exceptional care. If you have hands-on experience in the home care or disability services sector, excel in customer service, and are tech-savvy with strong Excel and analytics skills, we want to hear from you!
Key Responsibilities: - Work closely with new customers to understand their business processes and guide them through the software implementation process.
- Train customers to effectively use the software to manage operations, track performance, and improve outcomes.
- Serve as a primary point of contact during the onboarding phase, ensuring a smooth transition and building strong relationships.
- Provide ongoing support and troubleshooting to customers, ensuring they maximize the software's benefits.
- Collaborate with internal teams to provide feedback on software enhancements based on customer needs.
- Develop and maintain documentation and training materials for customers.
Qualifications: - Customer Service Skills: A proven ability to build trust and strong professional relationships with customers. Warmth and Caring customer service are our top non-negotiable criteria.
- Experience: At least 3 years of office management experience in home care, disability services, or a related field (e.g., community-based services for older adults or individuals with disabilities).
- Technical Skills: Proficiency in computer software, particularly Excel and analytics tools. Experience with business management software is a plus.
- Problem-Solving: Strong critical thinking and troubleshooting skills to address customer challenges.
- Communication: Excellent verbal and written communication skills.
- Work Style: Self-motivated, organized, and able to work independently in a remote environment.
What We Offer: - Remote Work: Work from the comfort of your home anywhere in the U.S.
- Benefits: Competitive salary, paid time off, health, dental, and vision insurance.
- Purpose-Driven Work: Be part of a mission to empower agencies to deliver exceptional services to individuals in need.
Why Join Us? This role is more than a job; it's an opportunity to make a meaningful impact. By helping agencies adopt and optimize our software, you'll be improving the lives of the people they serve. If you have the passion, expertise, and skills, we look forward to welcoming you to our team!