Implementations Support Specialist
: Job Details :

FirstCall Mechanical

A FirstCall Mechanical Company

IMPLEMENTATIONS SUPPORT SPECIALIST

Location: Austin, TX

WHO IS FIRSTCALL MECHANICAL?

FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 500 employees and operations across Ohio, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

• Competitive pay, paid weekly
• Medical, Dental & Vision Insurance
• Short & Long-Term Disability
• Life Insurance/Supplemental Life Insurance
• Benefits eligibility begins the 1st of the month after hire date 401k retirement savings with 5% match
• Up to 4 weeks of Paid Time Off
• 9 Paid Holidays + Veterans Day for our Vets
• FirstCall Academy for training & development
• Learning and Education Assistance Program (LEAP) Generous Employee Referral Program - $2,500
• EAP – Employee Assistance Program
• Company vehicle or allowance based on the job
• Mobile phone or phone allowance based on the job
• Company uniforms & work boot allowance
• Affiliate Company transfers

POSITION OVERVIEW

We are seeking an energetic, detail-oriented Implementations Support Specialist that will provide support to the Systems Implementation Manager by coordinating activities related to all systems software implementation projects, ensure the continuity and efficiency of each project from start to finish through clear communication to all parties involved. The ideal candidate will be highly organized and able to manage multiple projects at once in the absence of day-to-day guidance.

Although experience in the mechanical construction/service industries is preferred, this position will not be managing construction projects. It will be focused on managing software implementation/conversions as we continue to grow our partnerships.

JOB RESPONSIBILITIES

• Assist with the software implementation for all acquired branches
• Help provide project management support to ensure branch expectations are met
• Help the team innovate solutions to branch problems that can increase efficiency and satisfaction
• Collaborate with the team to ensure deliverables are completed on time and within budget
• Work with branches to identify requirements and manage expectations
• Develop and maintain project plans, timelines, and budgets
• Assist with status meetings and communicate project progress to stakeholders
• Identify and mitigate project risks and issues
• Work with the team to train end-users and provide support within the system post-implementation
• Ensure branch satisfaction through timely and effective communication

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT

The Assistant Project Manager will oversee jobs from beginning to completion, planning and execution of the jobs, and support the implementation team.

Qualifications

• Bachelor's degree in a relevant field
• 1-2+ years of experience in project management or implementation management
• Manage sensitive information appropriately and maintain confidentiality
• Strong aptitude to work within deadlines
• Integrity, honesty, and responsibility with a desire to contribute to a team
• Highly organized with attention to details
• Experience of Microsoft Office software
• Able to travel at least 50%

BEHAVIORAL PROFILE

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Environmental Requirements

Has ability to work remote when not required in office for project-specific requirements.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please apply at the following link: