Import/Export Customer Service Agent
: Job Details :

I.K. Hofmann is looking for an immediate long-term contract opening for an Import Export Agent in Dallas, Texas for a Cargo facility.

We are looking for ambitious and detail-oriented individuals to perform faced paced warehouse cargo work, under supervision. They need to be flexible to work different shifts.

Import/ Export Agents Pay Range Starting at $17.00-$20.00

The Import Export Agent Responsibilities:

• Processes export and import inquires as per client requirements and procedures such as processing of discrepancies at acceptance
• Preparation and finalization of outbound flights/trucks
• handling of import documentation (delivery, transfer and abandoned shipment)
• Processes all Air Waybills and HAWBs and ensures accurate data capture as per client's requirements and procedures
• Handles Special Cargo
• Initiates invoicing, accepts cash payments
• Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads
• Performs Airmail Handling
• Fully supports the quality standards
• Works according to documented CHM and GOM procedures
• Observes and applies the security requirements of the client and local authorities
• Contacts customers, inform them of any/all irregularities

Requirements.

Education: GED/High School desired Experience

Work Environment:

Office Setting- Working with others. They often share the same workspace

Job Essential Functions:

• Must be able to remain in a stationary position 75%-100% of the time (8-12.5-hour shifts).
• The person in this position must occasionally move about inside the office and/or warehouse to access invoices, office machinery, etc.
• The position requires constantly operating a computer and other office productivity machinery such as a computer, calculator, copier, and printer.
• Occasionally moves documents from the office to the warehouse weighing up to 50 lbs.
• Constantly positions oneself to maintain computers in the office, including under the desks and in the server closet.

Benefits

I.K. Hofmann USA, Inc. values the contributions of our employees and we are pleased to offer the following benefit programs.

•Medical

•Prescription Drug Discounts

•Dental & Vision

•Short-Term Disability

•Accident, Critical Illness, and Life Insurance Package

•401k –Traditional & Roth options

•Employee Discount Program

•Referral Program that offers $50 to both you and your referral after they work 80 hours

ABOUT US:

I.K. Hofmann USA offers staffing & HR services in sectors like light industrial, automotive, aviation, logistics & professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship.

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By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from IK Hofmann and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: Do you acknowledge and consent to receiving calls, AI-generated calls, SMS, or emails regarding this job application? By applying for this job, you acknowledge and consent to receiving calls, AI-generated calls, SMS, or emails regarding this job application. Messaging frequency varies and subject to standard messaging rates.PandoLogic. Keywords: Customer Service Representative, Location: Dallas, TX - 75261