Job Summary: In this role, the Import/Export Specialist will be responsible for all shipping transactions associated with AMF machines and parts from the United States to our bakery customers and AMF affiliates around the world. This individual must be well-versed in international trade laws and customer procedures. An ideal candidate will have strong communication, customer service, and problem-solving skills. This position will have managerial responsibilities over a small team.
If this describes you and your ideal role, we would like to meet you. You will be an instrumental member of our growing team.
How will you impact AMF (responsibilities and duties):
- Negotiates domestic and international freight contracts to ensure the company is getting the best possible rates, improving productivity, and consolidating costs.
- Handles technical details relating to domestic and international transportation, such as customs regulations and any necessary documentation.
- Ensures proper classification of materials to the Harmonized Tariff Schedule of the United States (HTSUS code).
- Responsible for ISF filings, posting shipments, any required export/import documents, and updating and distributing in-transit reports.
- Prepares freight quotes for various departments including sales, purchasing, and shipping.
- Uses IT systems to manage delivery times and transport costs and uses the data to evaluate and plan improvements. This includes tracking orders, improving customer service by using IT data for on-time delivery, and import customization if needed.
- Communicates with domestic and international partners such as freight forwarders, brokers, or truck lines to procure essential information to route air, freight, rail, or ocean shipments.
- Serves as the primary point of contact for customer interactions related to shipment and proper documentation of AMF parts and equipment.
- Serves as internal AMF subject matter expert for all shipping and import/export processes.
- Responsible for building and maintaining standard operating procedures for shipping processes.
- Strong Customer Service Skills: create and maintain long-term relationships, provide shipment status and cost, coordinate shipments between the customer and their vendor, correspond directly with the customer, and resolve customer issues.
- Responsible for supervising and facilitating the movement of customer cargo in accordance with company policy and procedures ensuring compliance with relevant local, country, and international laws and processes.
- Prepare customer quotations and review all documents for accuracy.
- Efficiently evaluates the costs of international transportation and services.
- Supervise International Shipping Coordinator (s). Responsible for performance management and talent development activities.
What you need to succeed (experience/knowledge/skills):
- Required: BS/BA in Business, Logistics, Supply Chain, or a related field or a combination of education and experience
- Domestic/International (multi-continent) inbound/outbound shipping experience min 5 years
- Air, ocean freight forwarding, and distribution experience required
- Knowledge of International commerce (Inco terms, export regulations, customs, and tariffs) required
- Knowledge of the Department of Transportation (DOT), State, Federal, and Interstate required
- D365 experience and knowledge of ERP Systems preferred
- Strong customer service skills
- Strong computer skills including Office 365, Outlook, Word, and Excel plus a working knowledge of general and Import/Export Computer application technology
- Analytical skills (familiar with logistics concept and planning concepts)
- Strong problem-solving skills
- Ability to work in a fast-paced environment