YOUR ROLE
Supervises and coordinates activities in either the clearing of imports shipments through U.S. customs, or the customs clearance activities in the customs house brokerage or gateway environment, in accordance with Federal or foreign regulations governing the shipment, receipt, and documentation of imported / exported products. Oversees daily operations of the department, to ensure profitability and compliance with company policies, ISO Guidelines, and applicable regulatory requirements; providing excellent customer service through timely and accurate processing and compliance with government regulations and / or company policies. Models and acts in accordance with our guiding principles and core values.
Job Responsibilities:
- Review and reconcile all management and financial reports for department.
- Review profitability and growth of department regularly with operations.
- Work with operations to establish business plan and goals for department.
- Develop and maintain excellent service to internal and external customers at all times.
- Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to U.S. Customs and related regulatory groups.
- Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations.
- Oversee or compute duties, tariffs, price conversions, weight and volume of merchandise exported/imported to and from foreign destinations.
- Supervise the preparation of U.S. Customs Documentation prepared on in-house systems of all assigned services staff; communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
- Oversee pre-alerts daily to determine whether freight is arriving as expected and documents are received within the time standards specified. Confirm arrival time with carrier and the arrival of documents within one business day of freight arrival.
- Ensure files and records are set up relevant to the consolidation, contact origin office for incomplete information.
- Provide written quotations as requested by customers and provide copy of quotation to manager and document customer profile information.
- Coordinate timely clearance and delivery of imported cargo based on company and customer service commitment standards; communicate with customers to ensure proper handling of goods, and keep customers advised of changes in import regulations, tariff and bonding requirements.
- Examine documents including invoices, bills of lading and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products.
Job Requirements:
- High School Degree or GED required.
- Preferred: Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program.
Experience
- Supervisor I: Minimum 4+ years related work experience required. Supervisory experience preferred.
Travel Requirements: No travel is required in this position.