Location: Suwanee,GA, USA
**In-house - Division Service Representative - Suwanee, GA**
Suwanee, GA 30024, USA Req #1917 Tuesday, February 1, 2022 For Earth For Life **BASIC PURPOSE AND SCOPE OF POSITION**
The Division Service Representative (DSR) efforts will focus on dealer aftersales business development, technical and professional dealer personnel training, service support system management and warranty issue oversight.
**PRINCIPAL ACTIVITIES** **: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Companys policies, procedures and guidelines:**
1. Support the Field Representatives and Division Management in the areas of data management and key performance measurements
2. In field support of dealers, quality assurance and the technical support center as required
3. Train and provide onsite support to dealer personnel on Kubota service systems and products.
4. Support the launch of new Service initiatives and their implementation in the dealer network
5. Conduct and support service technical training for dealership technicians
6. Participate and coordinate surveys with KUBOTA customers and dealers on a regular basis.
7. Prepare documentation and reports of visits to customers, dealers and regional events.
8. Provide support and guidance to interns.
9. Relies on independent decision-making and problem solving to complete job tasks
10. Active participation in scheduling and confirming work activities.
**SPECIAL PROJECTS**
As assigned
**MINIMUM QUALIFICATIONS**
**EDUCATION, CERTIFICATIONS, AND TRAINING:**
Specialized Engineering/Production or Agricultural/Construction Equipment training degree in either college or vocational tech school and up to 2 years related experience.
**SKILLS AND BACKGROUND:**
* Minimum 3 years of hands-on experience with agricultural or excavation equipment.
* Technical knowledge of tractors and related equipment.
* Good customer relation skills, including dispute negation skills.
* Effective writing and verbal communication skills.
* Strong analytical and problem solving skills
* Proficient computer skills including Microsoft Office.
**LANGUAGE REQUIREMENTS:**
Must be able to read, write and communicate in English.
**EQUIPMENT OPERATION (% of time, description, nature of service):**
* Tractors, Compact Construction Equipment, and Mowers
* Also, office equipment including computer, copier, phone, printer
**PHYSICAL REQUIREMENTS:**
Must be able to lift up to 50 lbs, efficiently identify/handle objects and stand for extended periods of time. The position will require walking, standing and sitting at a computer.
**ADDITIONAL INFORMATION:**
Travel may be required.
**DISCLAIMER:**
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. **Other details**
* Job Family Pay Grade E
* Pay Type Salary
* Employment Indicator 100% Office
* Travel Required Yes
* Required Education Bachelors Degree