Location: New York,NY, USA
At Swarovski, where innovation meets inspiration, our In Store Coaches are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a motivated In Store Coach for our Flagship location to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true.
Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry.
Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.
About the job
You are an advocate of our brand. In this role and together with the Flagship team, you will:
* Lead a culture of in-store coaching, with a priority on Sales Consultants personal development needs
* Be an advocate and role model in store coaching, demonstrating with active passion and enthusiasm
* Maintain an active presence on the sales floor, observing interactions with customers to ensure true transfer of training content
* Coach individual team members to draw out their own solution to improve and develop (service, customer engagement, service and selling skills, styling, product training, fashion knowledge
* Collaborate with the Customer Experience Store Manager and Head of Flagship on improving the customer experience
* Facilitate the on-boarding of new starters, in-store
* Pay range $ 24 - $26 per hour with the ability to participate in a sales incentive bonus pay program
About you
You are an experienced In Store Coach and you have:
* Experience working in a multi-cultural retail environment
* Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
* Passion for people development and learning
* Digital proficiency and growth mindset
* A winning personality to easily establish trustful relationships
What we offer
You can expect a range of benefits, including:
* Swarovski products discounts
* Employee Assistance Program
* Volunteering leave
* Learning and development programs
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.