Location: Boca Raton,FL, USA
* Boca Raton, FL, USA
* Competitive Wages
* Full Time
*Health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off!*
**Inbound Customer Service Representative**
**Southern Coast Services** is calling all customer service professionals who are interested in an **Inbound Customer Service Representative (CSR)** job in the **Boca Raton, FL** area!
**ABOUT SOUTHERN COAST SERVICES**
Southern Coast Services started in 2010 with just one guy in a Ford Explorer performing electrical services. Since then, we have built, expanded, and grown. Now, we are market leaders who are **dominating** the South Florida area. We plan to continue our growth by providing industry-leading HVAC, electrical, and plumbing services. We're proud to have served our community through the years, keeping homeowners safe and comfortable.
**WHY YOU SHOULD**
We are an **established company** in an **essential industry** that invests in our team and offers real **opportunities for career growth**. Our Customer Service Representatives (CSR) earn top base pay, plus bonuses. Our team also enjoys **great benefits**, including **health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off**! To help you be successful, we also offer **paid training and advancement opportunities**. We also make it easy to apply with our initial **quick and easy mobile-optimized application**.
Southern Coast Services is looking to hire individuals with:
Qualifications:
High School Diploma or GED.
1 year of customer service experience.
Advanced written and verbal communication.
Excellent Phone, Mobile, Text, Email, and Internet experience.
Trade experience preferred.
ServiceTitan experience a plus.
Gmail, Office365, and Telegram experience a plus.
Bilingual skills a plus.
Maintain flexible availability including weekends and some nights.
Must be able to work assigned shifts discussed in interview.
Must be a resident of Broward or Palm Beach counties.
Job Responsibilities/Essential Functions:
Adhere to all company policies and procedures.
Answer 60-80 incoming calls from customers and technicians.
Identify customer's needs. Schedule and confirm appointments.
Communicate with management as required.
Commitment to Southern Coast Services' core values.
Interpersonal skills and multi-tasking.
Resolve issues with professionalism and patience.
Organized, self-disciplined, and a quick learner. Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.