Location: Des Moines,IA, USA
HHS, Community Access and Eligibility, is seeking a qualified, highly motivated individual to fill the position of Income Maintenance Supervisor which is responsible for the following:
* Hiring and assisting in the training of new income maintenance workers,
* Completing performance evaluations for staff,
* Auditing the work of staff monthly,
* Ensuring that food assistance benefits for families are accurate and timely each month,
* Responding to customer concerns and complaints generated from families,
* Scheduling leave, coverage, and overtime,
* Conducting investigations for employee misconduct,
* Coaching, counseling, and developing corrective action plans for underachievers,
* Community outreach efforts,
* Participating in local and statewide work groups and projects,
* Providing policy clarifications and training daily so that workers produce quality work,
* Being proficient in the use of TEAMS and/or other virtual meeting platforms, and,
* Able to manage staff that are working from home remotely.
The ideal candidate will have the ability to plan, direct, organize, and make decisions regarding the operations of assigned responsibility as well as communicate effectively in person, in writing, and via phone. The candidate will know and understand income maintenance program and policy. If you are proficient in any languages in addition to English, please note in the application. The candidate should have computer skills and the ability to travel.
There will be some opportunity for home based/virtual work once the candidate is sufficiently trained. An office presence would still be required for a portion of the work time.
The State of Iowa is an EEO/AA Employer
HHS values those with lived experience and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-###-#### TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
* Graduation from an accredited four-year college or university and one year of full-time work experience in an income maintenance program.
* Two years (equivalent to 60 credit hours) of post high school course work from an accredited college or university and three years of full-time work experience in an income maintenance program.
* Five years of full-time work experience in an income maintenance program.
For additional information, please click on this link to view the job description.