Salary: $37,999.00 - $41,799.00 Annually Location : Hampton, VA Job Type: Full-Time Permanent Job Number: 08370 Department: POLICE Opening Date: 10/29/2024 Closing Date: 11/18/2024 11:59 PM Eastern Function Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for the City of Hampton, a vibrant waterfront community, celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits and promotes career and personal development. Benefits include enrollment in the Virginia Retirement System, flexible and/or remote work opportunities for certain positions, excellent healthcare insurance, and other fringe benefits. The City of Hampton is seeking an Information Center Clerk purpose of the class to provide customer support services to law enforcement officers, citizens and agencies throughout the nation. This class works under close supervision according to set procedures. Minimum Qualifications
- Requires High School graduation or GED equivalent.
- Will be required to successfully complete a Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances . Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience.
- Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.
- Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines.
Additional Requirements
- Requires effective communication with internal and external customers.
- Position may require working nights, weekends, holidays and extended shifts as required.
- The incumbent may be considered essential personnel during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
- Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.
Click here for a complete job description. Benefits Overview The following plans are available the first of the month following one full calendar month of employment:
- -Health insurance
- -Dental insurance
- -Vision insurance
- -Reimbursement accounts
- Health insurance offered through Optima Health (1-800-###-####). For more information on the provider network and pharmacies, see the The vision plan is offered through EyeMed Vision Care. For more information, see the
- Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-800-###-####. For more information, see the
- Employees begin accruing annual and sick leave immediately.
- Other forms of leave include:
- Maternity Leave
- Parental Bonding Leave
- Care for Sick Parent Leave
- Birthday Leave
- Personal day (available every quarter)
The ten paid holidays each year include:
- New Year's Day
- Martin Luther King, Jr. Day
- President's Day
- Memorial Day
- Juneteenth Day
- Independence Day
- Labor Day
- Veterans' Day
- Thanksgiving Day
- Christmas Day
- Employee's birthday
- A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-###-####). For more information, see the
- Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company. Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-###-####). For more information, see the
- Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
- Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
- The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-###-####, 1-800-###-#### or
- Direct deposit into most banks is a convenient finance feature. Savings bonds are available to the City's workforce.
- Employees are covered for Workers' Compensation where appropriate.
01 Do you have a High School diploma or successful completion of a GED?
02 Which of the options below best describes your experience in providing direct customer service, problem identification and problem resolution?
- No experience
- 1-2 years experience
- 3-4 years experience
- 5 or more years experience
03 Which of the options below best describes your knowledge of and experience with personal computer operations and Microsoft Office applications?
- Basic knowledge and proficiency
- Moderate knowledge and proficiency
- Expert knowledge and proficiency
04 I understand that if I am offered employment in this position, I must successfully complete a Criminal History Background Check to include a polygraph examination.
05 This position requires that you possess a valid Driver's License and have a satisfactory driving record based on the City of Hampton criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below: 06 I understand I must successfully obtain certification in Virginia Criminal Information Network (VCIN).
07 I understand I will be required to participate in a skills-based assessment process as a part of this recruitment.
08 I understand that this position requires the ability to respond calmly and professionally in a high stress situation.
09 Are you willing to accept a variety of shifts (daytimes, evenings, weekends and holidays)?
10 I understand that this position is non-exempt.
11 The following forms must be submitted To the Police Recruitment Team within 7 days of the closing of this post. Questionnaires may be emailed to ...@hampton.gov. or hand delivered to 300 Butler Farm Road Hampton, VA 23669. Afterward, you may use your back browser button to return to this page.
Required Question