Location: Troy,NY, USA
**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
**Information Desk Clerk - Samaritan Hospital - FT/Days- 5am-1:30pm - Saturday/Sunday off**
We are currently seeking an Information Desk Clerk to join our hospital team. As an Information DeskClerk, you will be the first point of contact for patients, visitors, and staff, providing essential information and assistance. Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering the hospital. This position requires the ability to multitask, handle inquiries efficiently, and always maintain a professional and courteous attitude.
**Responsibilities:**
+ Greet and welcome patients, visitors, and staff as they enter the hospital.
+ Provide accurate and up-to-date information regarding hospital services, departments, and directions.
+ Assist patients and visitors in locating their desired destinations within the hospital.
+ Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel.
+ Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available.
+ Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly.
+ Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary.
+ Maintain confidentiality and adhere to privacy regulations when handling patient information.
+ Stay updated on hospital policies, procedures, and safety protocols.
+ Operate visitor management software system, and issuing visitor badges.
**Requirements:**
+ High school diploma or equivalent.
+ Excellent verbal and written communication skills.
+ Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds.
+ Proficiency in using computer systems and basic office software.
+ Exceptional problem-solving skills and the ability to remain calm under pressure.
We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within our hospital. If you are a motivated individual with a passion for providing exceptional customer service in a healthcare setting, we encourage you to apply for the position of Information Desk Clerk. Join our team and contribute to creating a positive and welcoming experience for all who enter our hospital.
Pay Range: $16.70 - $24.20
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran