Location: New York,NY, USA
DescriptionYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. The Program Manager directly supports the Vice President of IT / IS Risk Management and will be a key member of the leadership team. This role is responsible for a broad range of activities including employee communications, organization, planning, and execution of activities to ensure the objectives of the VP and portfolio are met.The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual will partner with the leadership team in business planning and strategic initiatives. Additionally, the incumbent is expected to provide broad insight and thought leadership around various initiatives. The position requires flexibility and ability to effectively function in a dynamic environment, including the ability to address ad hoc projects that arise based on developing business needs with urgency while balancing other priorities. Preference for a strong, manager-level candidate with superior organization, communication, decision making and planning skills.Key Responsibilities:Independently manage special projects/ activities and directly manage certain day-to-day issues on behalf of the Vice President, IT / IS Risk Management Work collaboratively and closely with other Program Managers to advance broader Tech Risk initiativesCreate comprehensive executive level presentations Deliver a broad range of communications including technology strategy updates, Town Hall presentations, and employee communicationsManage business planning and operational processes (e.g., Leadership meetings, PMP process, cost center management, and goal setting metrics)Drive organizational optimization and business process improvementAct as a central point of contact for urgent business issuesBalance the management of day-to-day business priorities along with long-term strategic deliverablesCollaborate with the various constituencies across the Company in order to accomplish tasks on behalf of the VP and their leadersAct as a mentor and coach for colleagues and assist them in solving business problemsDrive organizational optimization and business process improvementExecute on operational risk activities such as conducting risk assessment with the business, mapping of processes, identification of risks, and definition and testing of controlsEngages and Coordinates audit related activities Keeps abreast of Regulatory changes and requirements. Required Qualifications:Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and superiors and drive projects with little directionAbility to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunitiesProven decision making & problem-solving capabilities with strong follow up skills and attention to detail.Strong sense of integrity and ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment.Exemplary communication skills – written and verbal as well as strong ability to influence leaders and drive change Demonstrated ability to create and explain analysis of complex problemsStrong project management skills with proven record of leading complex, large-scale, cross-functional initiatives Ability to understand, analyze data and produce meaningful conclusions Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive resultsDemonstrated ability to remain calm under pressure and be flexible when faced with changing prioritiesBachelor's or Master's Degree (or has equivalent work experience) preferredCertified in either CISM or CRISC preferredQualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and thePay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. Job Field: TechnologySchedule: Full-time