Information Systems Analyst - Application
: Job Details :

Thank you for your interest. If you are a Green Dot internal employee, please apply using the Jobs Hub on the Workday Home Page. If you are a Green Dot contract/independent worker, please apply through the External Posting URL.OPPORTUNITYThe Information Systems Analyst - Applications will be a key part of Green Dot's Information Systems team, ensuring that our technology and systems operate efficiently to support our schools and central office. The Analyst will manage and optimize systems, troubleshoot issues, and provide support for user access and system processes. This role is essential for ensuring that our technology infrastructure runs smoothly and securely, serving both operational needs and compliance requirements.ESSENTIAL RESPONSIBILITIESSystem Management and Support> Support the implementation of new systems and tools, ensuring smooth transitions and integrations with existing platforms> Manage user accounts, permissions, and access to ensure systems meet user requirements.> Provide ongoing technical support and troubleshooting for Green Dot's information systems through Nerdfone (Green Dot's centralized help desk), collaborating with IT, IS, and Data & Analytics teams as needed> Monitor system performance, escalate issues, and ensure the efficiency and security of systems across the organization> Assist in the identification and implementation of opportunities for system optimization and improvement> Oversee data accuracy, system integrity, and compliance with applicable regulationsNerdfone Operations and Optimization> Serve as a primary point of contact through Nerdfone, for all IS-related issues, ensuring prompt resolution of requests> Respond to and resolve support requests in a timely manner, working closely with IT, IS, and DA teams to provide solutions> Escalate complex issues as needed while ensuring users receive clear communication on issue status and resolution timelines> Analyze support trends and recurring issues to identify areas for improvement and provide proactive supportTraining and Documentation> Develop and deliver training sessions and resources for staff on system updates, new features, and best practices for using technology> Create and maintain documentation, such as user guides and process manuals, to ensure staff are equipped to use Green Dot's systems effectivelyProject Support> Participate in system upgrades, updates, and the implementation of new technologies, collaborating with project teams to ensure smooth transitions> Provide project support as needed to enhance system efficiency and meet the organization's technological needs> Collaborate with Green Dot departments, schools and external vendors to ensure system implementations and upgrades are smooth and meet organizational objectivesQUALIFICATIONSAs an ideal candidate, you:> have a bachelor's degree in information systems, computer science, or related field (preferred)> have 2+ years of experience in systems support, data management, or IT> are familiar with cloud-based systems and K-12 applications (e.g., PowerSchool, Google Workspace, etc.).> are proficient with database management systems, SQL, and Microsoft Office products (Excel, Word, PowerPoint)> possess strong problem-solving skills and attention to detail> possess excellent communication skills, both verbal and written, with the ability to work with staff at all levels> are able to manage multiple tasks simultaneously and work effectively in a collaborative environment> will need to pass a TB test and background check at the time of offerThe information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.COMPENSATIONThe starting salary range for this role is $71,000-$81,000. Please note that candidates who are new to their role or newly promoted can expect offers between the minimum and the mid-point of the range. To allow for salary progression over time, offers at the top of the range are rare. Individual education and experience will be considered when issuing offers.Green Dot also offers one of the most robust and comprehensive benefits packages in the industry (for both you and your dependents):> PPO, EPO and HMO choices for medical, dental and vision - including a 100% employee-only paid option (visit for more information)> Employee Assistance Program (100% employer-paid)> Life and AD&D Insurance (100% employer-paid)> Optional Term Life & AD&D Insurance> Short- and Long-Term Disability Insurance (100% employer-paid)> Flexible Spending Accounts (health and dependent care)> Monthly parking for Central Office-based employees (100% employer-paid)> Wellness programs and resources> Financial planning/coaching access> Optional non-matching 401(k) plan> Potential for remote work opportunities (occasional or on-going)> Potential for annual performance-based compensation increases> Potential for annual bonuses> Potential for stipend work opportunities> Approved family care and/or medical leave (unpaid)Green Dot also offers generous paid time off for an overall work-life balance, while giving employees the opportunity to impact a growing, mission-driven organization that is committed to the success of all students:> 15 days of paid time off during years 1-3 of service (20 days during years 4-6 and 25 days beyond 6 years of service)> An additional 15 days (minimum) of paid time off each year for our Winter and Spring breaks* (which include the Christmas and New Year's holidays), as well as an additional 10 annual paid holidays (MLK Day, President's Day, Cesar Chavez Day, Memorial Day, Juneteenth, July 4th, Labor Day and Veteran's Day, Thanksgiving Day and Day after Thanksgiving)> 3-5 days of paid bereavement leave (if needed)*May be adjusted annuallyAPPLICATION PROCEDUREOnly those applicants chosen for an interview will be contacted and we hire on a rolling basis.We are looking to fill this position as soon as possible.Green Dot Public Schools has embedded a diversity, equity and inclusion lens in our organizational culture, as well as in our educational and talent practices. We are committed to hiring those who reflect the diversity of our communities, and we recruit, employ, support, compensate and promote employees, without regard to their actual or perceived race, religious creed (including religious dress or grooming practices), color, national origin or ancestry (including native language spoken), physical or mental disability (including HIV or AIDS), medical condition (including cancer or genetic characteristics), genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), parental status, age (forty (40) and over), sexual orientation, Civil Air Patrol status, military and veteranstatus, citizenship, immigration status or any other consideration protected by federal, state or local law. Please note that Green Dot Public Schools California is unable to sponsor any applicant for a temporary or permanent U.S employment-based visa, nor hire any applicant currently holding a temporary U.S. employment-based visa.Green Dot California Central Office, Los Angeles, CA