Information Systems Coordinator
: Job Details :

Information Systems Coordinator The Information Systems Coordinator (ISC) serves as a member of the Systems team and reports directly to the Chief Administrative Officer. The ISC is responsible for the following: Data Management • Updates and maintains our client's member database and all connecting systems information as directed. • Retrieves information from our client's database at the request of staff members and the organization's volunteers on time and with superior quality. Requests clarification when needed. • Organizes and processes all membership transactions in a timely and efficient manner. Initiates contact with internal staff for clarification. • Organizes and maintains paperwork files of membership transactions and orders. • Ensure organization's information sharing policy is followed whenever member information is shared with vendors or via member requests. • Performs regular reporting duties including daily transaction reports, • Conducts regular quality control measures to ensure data is accurate and complete. • Contacts appropriate vendors for network or database issues when necessary. • Acts as a database champion, proactively reaching out to fellow departments to ensure relevant information is added to the database in a timely and consistent manner. • Creates and updates department database and software procedures as needed. Hardware & Software Support: • Serves as Microsoft 365 lead for staff and volunteers by building infrastructure, assigning licenses, and training staff to use Microsoft tools to optimize performance and effectiveness. • Maintains accurate inventory of all hardware resources, orders and installs new hardware and software and technology applications to meet the organization's needs and disposes of equipment according to best practices. • Acts as first point of contact for technology inquiries; escalating matters providers as necessary. • Conducts testing for new technology systems across the organization. • Contacts appropriate vendors for network, database, or software issues. • Serve as primary contact for assigned vendors as directed by the CAO. Customer Service: • Provides superior customer service to all internal and external customers. • Assists members, staff and volunteers with website or other technology questions upon request. • Coordinates with vendors on operational tasks including hardware, software, and open database tickets. • Develops training materials and conducts end user training on technology systems and information security for staff and volunteers. • Completes continuing training as applicable to position. Completes other duties as assigned by the CAO, Governing Council, or Fraternity leadership team Education & Experience: • A four-year degree or a two-year degree with experience in technology, information systems, or database management. Technical Skills: • Previous database experience. • Experience with Office 365 administration. • Experience with database query and report writing preferred. • Willingness to learn software and solutions. Qualifications & Requirements: • Exceptional attention to detail. • Excellent written and oral communication skills. • Excellent interpersonal skills, including an optimistic, flexible attitude. • Ability to work independently and remain motivated and deadline oriented. • Ability to juggle multiple tasks and priorities. • Prior experience with a membership organization is preferred.