Information Systems Support
: Job Details :

Description

Do you thrive on troubleshooting and making technology work seamlessly? Step into a role where every day is an opportunity to make a difference! If customer service, technology and learning are your passion, then you'll enjoy the rewards of working with a team of professionals in our IT department in Orlando, FL. Here's your chance to gain experience with a wide variety of software and hardware systems while providing exceptional support to our Devereux team members.

Being an Information Systems Support at Devereux has its Advantages

You will provide superior on-site and remote customer service to Devereux team members across Florida, helping to identify and resolve problems along with training staff on technology usage. You will collaborate and communicate with co-workers while troubleshooting and documenting issues and solutions. You will install software and hardware on desktop, laptop, networking and telecommunications systems as well as working on a variety of projects.

The Information Systems Support position provides technical support to staff for hardware including (but not limited to) mobile phones, tablets, laptops, PCs, video conferencing equipment, security cameras and applications such as (but not limited to) Microsoft Office 365, Teams, OneDrive and SharePoint. This individual will provide support via a ticketing system ensuring quality resolutions. In addition, they will develop technical documentation and conduct trainings for various user groups, and collaborate with a variety of teams to determine needs and translate those into technical outcomes. This position is based in our Orlando office but will travel throughout Florida as needed. This position is also part of a weekend on-call rotation.

Position Details:

Salary: Starts at $19.50 - $26.22 / hr (rate increases based on education and relevant experience)

Schedule: full time

Benefits and Rewards

We strive to create an inclusive environment, and retain the talented employees who make our organization a great place to work. We offer:

• Paid time off (24 days per year, increase with years of service); Sick time (64 hours per year)

• Retirement – 403(b) through TIAA
• Quality Low-Cost Benefits (medical, dental, vision), pet insurance, plus student loan debt assistance and 30-day benefit eligibility waiting period for new hires!
• ASCEND - Tuition Program You deserve to work somewhere that gives back to you! Devereux is proud to offer ASCEND – the first career accelerator program exclusively designed to give behavioral healthcare workers – the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes 100% of tuition covered (up to $15k reimbursed annually for undergraduate and $25k reimbursed annually for graduate) and student loan repayment! Learn more here.
• Free access to Payactiv, a platform to get a portion of your earned wages between pay periods

• Employee Assistance Program and Employee Discounts – Available the first day of employment through Carebridge

• Service Awards – All employees celebrating a five-year increment (5, 10, 15, etc.) anniversary receive taxable compensation in recognition of their long-term commitment to Devereux.

Qualifications

Education:

• Bachelor's degree in Technology or Healthcare preferred. Technical certifications will be considered.

Experience:

• Prior experience in Client Support helpful; Must have excellent oral and written communication skills and problem solving skills. Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.

Other Requirements:

• Valid Florida driver's license
• Successfully pass pre-employment medical screenings which include: Drug Test

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

For more information, please reach out us at ...@devereux.org.