Job Description We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients. General responsibilities include:
- Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
- Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
- Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
- Communicate with the user while working the problem and ensures successful and timely completion of the problem
- Provide assistance with office moves, computer refreshes on an as-needed basis
- Administer Office 365 user accounts and business applications
- Complete service requests, fully documenting each step of the troubleshooting process
- Regular and reliable attendance
- Must be able to lift up to 50 lbs. unassisted
Requirements
Required Skills/Experience: - High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
- Must have experience with Microsoft Windows 8/10
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
- Experience and ability to support Apple iOS phone and tablets
Desired Skills: - Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
- A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)
Benefits
- Competitive salary
- Exposure to advanced technology platform(s)
- Benefits Package (after 90 days)