We are seeking a Level 2 Support Specialist to help manage, maintain, and support the IT systems. In this role, you will diagnose and troubleshoot software/hardware problems, and assist employees or clients with technical issues. Additionally, you will be involved in IT projects, including migrations and others assigned.
Job Responsibilities:
Troubleshoot and resolve system software and network issues.Provide technical support to customers via different channels like phone, email or chat.Collaborate with the team members to diagnose and solve major system problems.Escalate or redirect problems to appropriate resources when necessary.Train end-users on how to setup and use new technologies.Recommend hardware and software improvements.Track and maintain hardware and software inventory.Document all technical inquiries and user responses.Requirements:
Proven experience as a Level 2 Support Specialist or similar role.Familiarity with various operating systems and platforms.Tech savvy with working knowledge of databases, networks, office automation products and system security.Excellent problem-solving and multitasking skills.Project coordination***Please no corp to corp applicants***