Hamilton-Madison House is a voluntary, non-profit settlement house dedicated to improving the quality of life of its community, primarily those in the Two Bridges/Chinatown area of Manhattan's Lower East Side. Since its establishment in 1898, Hamilton-Madison House has been a part of the settlement house movement in New York City that has pioneered the development and protection of humane policies and programs. These efforts have fostered social well-being among our most vulnerable populations: children, the elderly, the ill, handicapped, new immigrants, refugees and the unemployed. Our unique professional experience in working with Asian Americans has led to the expansion of services citywide.
The IT Director will be responsible for overseeing and managing the technical infrastructure, support, and operations for Hamilton-Madison House. The primary objective will be to ensure the smooth and efficient functioning of all technical systems and processes, and to drive continuous improvement initiatives to enhance operational effectiveness. The Director will lead a team of technical professionals collaborating with cross-functional departments, and will build relationships with internal teams and external vendors to align technical operations with overall business objectives for our internal structures. This position requires some travel to other work sites and supervising off-site team members.
Responsibilities:
Operations and Relationship Management:- Establish and enforce standard operating procedures (SOPs) to streamline technical operations and ensure consistent performance.
- Monitor system performance, troubleshoot issues, and lead resolution efforts to minimize downtime and disruptions.
- Implement disaster recovery plans and procedures to safeguard critical data and systems.
- Collaborate with cross-functional teams to define operational metrics, track performance, and implement improvements as needed.
- Educate staff and explain IT concepts and requirements in an easy-to-understand way.
- Oversee operations, lead teams, and implement best practices to contribute to the success of the organization and its technological capabilities.
- Ensure the reliability and efficiency of the organization's technical infrastructure.
Team Leadership:- Recruit, train, mentor, and motivate a team of technical professionals, providing guidance and support in their career development. Foster a collaborative and innovative work environment, promoting knowledge sharing and cross-functional collaboration.
- Conduct performance evaluations, provide feedback, and address performance issues in a timely manner.
Technical Infrastructure Management:- Develop and implement strategies for the design, deployment, and maintenance of technical infrastructure, including but not limited to networks, Windows servers, Symantec Security programs, storage systems, Microsoft platforms (Office 365, SharePoint, OneDrive), cloud platforms, and security camera systems.
Vendor and Budget Management:- Evaluate and select vendors and service providers and manage vendor relationships to ensure effective delivery of technical services.
- Develop and manage the technical operations budget, tracking expenditures, and identifying cost optimization opportunities.
Compliance and Security:- Ensure compliance with relevant regulations, industry standards, and best practices in data privacy, security, and disaster recovery.
- Implement and maintain robust security measures to protect the organization's technical infrastructure and sensitive information.
- Train and monitor to prevent phishing and hacking attacks.
Minimum Qualifications:
- Bachelor's degree in computer science, information technology, or a related field required.
- Minimum of 8 years of experience in technical operations, infrastructure management, or a similar role.
- Strong knowledge of Windows servers, digital cloud phone systems, data center operations, and IT security.
- Experience with virtualization technologies, enterprise storage systems, and network protocols.
- Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
- Strong problem-solving and decision-making abilities, with a focus on driving continuous improvement.
- Effective communication and collaboration skills to work with cross-functional teams and senior management, as well as explaining IT principles to a non-technical audience.
- Relevant certifications are a plus, especially those in IT security.
- Experience working in a non-profit setting, or a consulting background is highly preferred.
Compensation: $90,000 to $105,000 depending on qualifications and experience.
Hours: Full-time, 35 hours per week, Monday-Friday, 9am-5pm, occasional evening and weekend hours.
Posting Date: August 13, 2024.
Application Deadline: Until filled.
We have a strong and vibrant work culture and offer excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays.
Hamilton-Madison House is an Equal Opportunity Employer.
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