INFORMATION TECHNOLOGY HELP DESK SUPERVISOR
: Job Details :

At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. Van Hessen, Devro, and Bioiberica use animal raw materials to create their wide range ofproducts, which are ubiquitous and universal, but anything but ordinary.

With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry.

The global life science company Bioiberica produces active ingredients for humans, animals, and plants, from starting material it receives from Van Hessen.

We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.

About the role

• Participation in all IT Service Desk - Line 2 (approximately 80% of time)
• Assume delegated duties to assist IT Service Desk Manager from time to time
• Point of escalation for general IT Service Desk team internal queries
• Delivery of new IT Service Desk staff onboarding process
• Overseeing of On Call rota scheduling
• Proactive Fixer and team coordinator for urgent support requests in their region
• Providing regional assistance with project execution
• Providing regional assistance with IT Business Partner messaging
• Providing coordination assistance for active problems (multi-incident/IT Service Desk Specialist dependencies)

About you

• Excels in management and the optimization and realization of excellent services, processes and team performance
• Achieves results through analytical skills, guiding action and recognizing and developing talents and competencies of employees
• Resolves (unique) less well-defined practical issues, that require specialized knowledge, analysis and overview
• Oversees how decision-making and actions impact other job positions and departments
• Is capable to set up structures and systems
• You will have a confident and pragmatic approach to identifying and raising issues with line management alongside excellent prioritisation skills

Experience

• Minimum 4 years experience in a Service Desk environment

If you are looking to join a global organisation, going through growth and transformation and being part of our journey, then we would love to hear from you. We also offer a competitive salary and benefits.

Please apply with an updated cv and a member of our Talent Acquisition team will be in touch.