Kamis has been retained by The National Community Reinvestment Coalition to assist their search for a hands-on IT Infrastructure Manager that is looking to grow into a Director role. In this position, you will be responsible for day-to-day maintenance of NCRC's IT infrastructure, operations and provide IT strategy for the organization. Candidates must be willing to go onsite 3 days per week in Washington, DC. Prior non-profit experience is highly desirable. This is a full time, direct hire position.
*The National Community Reinvestment Coalition is a network of organizations and individuals dedicated to creating a nation that not only promises but delivers opportunities for all Americans to build wealth and live well. We work with community leaders, policymakers and institutions to advance solutions and build the will to solve America's persistent racial and socio-economic wealth, income and opportunity divides, and to make a Just Economy a national priority and a local reality.
Location
Washington, DC - Metro accessible.
Responsibilities include the management of applications, business continuity, facility A/V and networking systems, staff technology onboarding and training, helpdesk operations, information security, infrastructure, new IT projects, vendor and personnel management. You will lead technical systems and collaborate with staff throughout the organization to improve program outcomes and efficiency of business operations, and you will play a leading role in advancing digital innovation in our data-driven organization culture. This role reports to the Chief Communications and Marketing Officer.
- Assess technology needs of the organization and make recommendations on IT solutions to streamline efficiency and business operations
- Advise senior executives on innovative, strategic IT solutions
- Plan and implement software and hardware projects across the organization
- Maintain inventory of all organizational technology assets; continually assess inventory and ensure efficient deployment of assets, including hardware and software licenses
- Oversee selection and purchase of all IT solutions
- Install, set up and configure hardware and software for new and existing users
- Create policies and procedures on organizational technology use
- Provide support and customer service on IT issues to all users at the organization
- Manage the relationships with all outside vendors to troubleshoot day-to-day IT challenges
- Implement and manage backup and disaster recovery measures
- Plan and manage IT budget; monitor spending
- Provide staff training on technology tools and solutions
- Collaborate with all departments in planning and budgeting
- Collaborate with publishing, membership, training, executive, and other teams to set up and support the apps they use, achieve business goals, and improve digital experiences
- Provide leadership and vision to improve and evolve our systems and improve our results
- Assess various options for optimizing and customizing systems
- Lead or participate in the evaluation, selection, setup and launch of new systems to address new requirements and to ensure systems, processes and data integration
- Ensure design and brand standards are applied and improved
- In collaboration with other teams, manage and maintain systems and services for web hosting, events, training, CRM, bulk email, digital marketing, publishing, advertising, analytics and others
- Manage contractor staff and vendors for day-to-day tech administration, project management and support
- Other technical projects and duties as may be assigned
Qualifications
- 5+ years of IT management experience
- Previous supervisory experience
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Skilled and proficient in server management, cloud storage management, network and firewall configuration, Microsoft Office 365 and Google Workspace, antivirus software, CRM, Windows and Macintosh operating systems, printer networking and configuration, VOIP systems
- Knowledge of contracting and budget management
- Strong written and verbal communications skills
- Ability to multitask, prioritize multiple projects and tasks, and operate in a fast-paced work environment
- Nonprofit management experience preferred
Knowledge, Skills, and Attributes
- Analytical: Strong analytical skills with the ability to synthesizes data or diverse information
- Problem-solving: Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
- Oral Communication: Exceptional communication, customer service, and interpersonal skills, with the ability to work both collaboratively and independently
- Leadership: Inspires and motivates others to perform well and accepts feedback from others
- Quality Management: Look for ways to improve business processes and demonstrate accuracy and thoroughness
- Planning & Organizing: Prioritizes and plans their work activities, uses time efficiently, and develops realistic action plans
- Judgment: Displays willingness to make decisions exhibits sound and accurate judgment and makes timely decisions
- Safety & Security: Observe safety and security procedures and use equipment and materials properly