Atlanta Fine Homes Sotheby's International Realty is seeking a Technology Manager to transform and operate our technology platform. The platform includes oversight of technology in the following areas: Real Estate, Property Management, Marketing, Digital Marketing overlap, Leasing, Administration & Procurement, and Customer Experience. This includes custom-developed internal and external facing products, Software as a Service applications, and data stewardship that enable the work of multiple business teams and is a fundamental component of the strategy, support, and operation of our Real Estate platform infrastructure.
The leader will define and drive the technology strategy in partnership with business leaders and key stakeholders across multiple Real Estate oriented business lines. The leader will also build a customer-focused team emphasizing technology adoption, product management, process optimization, and continuous transformation of the platform in partnership with business leaders and strategy.
This role reports to the Chief Technology Officer and President & CEO. As a key member of the Technology Leadership team, the Technology Leader will partner with our Operations Vice President, Chief Marketing Officer, and Technology Product teams to create and operate an industry-leading Real Estate Technology ecosystem.
RESPONSIBILITIES
Platform Management
- Define the platform, product, application, and process vision and roadmap
- Maintain expert knowledge of real estate asset management, PropTech, and enterprise real estate enabling products, services, and industry trends
- Develop and maintain a deep and broad understanding of the Leasing, Property Management, Administration and Client Experience functions within Egnyte, the cloud storage
- Manage an ecosystem of applications to solve our business challenges and ensure the seamless flow of information throughout the platform
- Engage with business stakeholders to create and manage a demand management process that equitably handles competing priorities across business teams
- Define and manage CRMs and other data storage programs that build confidence in the platform and ensure the platform meets the needs and goals of the business
- Partner with the business to define the strategy and set the roadmap of investment in support of technology and asset management systems and capabilities
- Create strong relationships with business stakeholders to partner on evolving and enhancing the platform over time
Stakeholder Management
- Engage with company leaders as their trusted advisor
- Develop partnerships with key stakeholders, brokers and team members
- Engage user communities in a continuous feedback loop that optimizes the end user experience
- Maintain collaborative relationships with the technology teams
- Act as a liaison between the executive team and other staff, identifying and closing communication gaps.
- Prepare and present IT operations analysis to executives
- Maintain relationships with external partners and vendors and challenge them to deliver world-class service
- Coach, mentor, motivate, and supervise project and program team members
Project Delivery
- Oversee the development of business cases, user requirements and project charters
- Create and manage processes to prioritize projects, plan releases and manage resources across a portfolio of projects
- Create and manage processes for testing, release management and change control
- Manage communications with stakeholders, project team and business and technology management
Technology Operations
- Manage application service delivery from internal and external providers
- Manage integrations with external products and platforms
- Develop and manage metrics that ensure vendors and external partners meet or exceed operational expectations
QUALIFICATIONS
- Background in technology management, customer experience and leadership
- Expertise in digital platform or product management with business-critical applications
- Experience leading digital strategy and roadmap development processes
- Strong leadership and team management skills
- Project management or software development expertise
- Experience with business process re-engineering and process optimization
- Ability to concisely articulate problems and analyze solution alternatives
- Outstanding communication, presentation and relationship building skills
- Knowledge of real estate industry and CRM technology
- Technical experience supporting, using, maintaining real estate technology products and services
- Proven track record of driving IT strategic initiatives and delivering measurable business objectives
- Strong collaboration skills with internal customers and management
- Excellent verbal communication skills
- Budget management experience a must
Preferred Experience
- 2+ years of Team Management, Leasing, Property Management, or residential real estate brokerage experience
- Specialized degree in a technical subject (computer science or engineering discipline) is preferred, but not essential
- Experience building teams; ability to interact with diverse technical and non-technical groups spanning all organizational levels
- Significant vendor relations experience
- Strong customer focus and ability to understand and translate the voice of the customer into product strategy
- Real estate industry technology experience
Salary Information
The salary range for this position is $125,000 - $170,000 USD
This range reflects the anticipated base salary for the role based on current national data. Actual salary may vary depending on factors such as location, skills, experience, certifications, or licenses, and other relevant qualifications.
Benefits
At our firm, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
- Comprehensive Medical, Dental and Vision
- 401K
- Flexible Time Off
- Corporate Fitness Access
We are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational and volunteer opportunities through which people gain experience.