Perm role hybrid in Lexington, MA
Role :
- Responsible for supporting Companys Sales and Marketing applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Web platform Acquia and Drupal.
- Review current processes, gather requirements, understand gaps in existing and/or proposed solutions, and identify opportunities to leverage existing technology more effectively.
- Provide direction and guidance to current Managed Service Providers supporting our systems.
- Facilitate and lead business process and design sessions with the business and technical teams to identify functional and technical requirements.
- Work with leadership to determine risk mitigation strategies and document and communicate appropriately to proactively reduce the impact of scope creep.
- Oversee the development, establish test scripts, coordinate User Acceptance Testing, and implement various updates to the Commercial applications.
- Generate documentation to detail the customer solution (business and technical)
- Ensure source system changes are accurately reflected in Analytical reporting and data integration.
- Identify critical areas for end-user education and partner internally to develop and execute (e.g., iOS features, Veeva CRM, and Tableau).
Skills
- 7+ years IT experience driving improvements to sales, marketing, and / or call center systems
- Experience within the biotechnology/pharmaceutical industry supporting Commercial & Patient Support organizations highly preferred.
- A bachelor's degree in computer science, data science, or a related field is required
- Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud) and how the data is stored.
- Experience with Master Data Management concepts and platforms (e.g., Veeva Network and Open Data).
- Experience with Tableau preferred.
- Experience with digital marketing data and Contact Center applications