This is a hybrid role, onsite in Windsor CT 3 days per week. The project manager needs to be available for travel to client sites approximately 25-40% of the time.
The project manager provides oversight and coordination for planning and execution of low- and medium-complexity software implementations and migrations. In this role, you will work closely with other team members to ensure successful and timely completion of projects. You will partner with internal and external teams and other resources and utilize industry-standard tools and best practices. A key accountability for the position will be to ensure high-priority issues are escalated appropriately and communication timely. The successful candidate for the position will also take on additional projects across our enterprise as needed. You will play a critical role in the way we deliver our projects that meet or exceed deliverables.
Your Responsibilities:
- Drive accountability of actions across the core and extended teams.
- Coordinate internal and client project related activities.
- Establish a meeting cadence, communication plan and working norms across the teams.
- Report and escalate issues to management as needed to ensure project success.
- Manage relationships with clients, internal teams and all stakeholders.
- Coordinate internal and customer facing meetings, facilitate and manage weekly status meetings.
- Coordinate efforts between internal teams and the customer to ensure project tasks are completed on time, with-in budget and within scope.
- Synthesize stakeholder inputs, develop and manage project plans, shape agendas for senior leadership discussions, and hold team accountable to their commitments.
- Identify, document and track project risks, actions and issues.
- Consistently review the project dependencies and risks to ensure these are being effectively managed across the relevant stakeholder groups.
- Create, maintain, and distribute project documentation.
- Define business cases using input from the stakeholders. Identify gains and obtain agreement on objectives, scope, timing and resources.
- Plan activities/ tasks that will deliver the desired results and oversee day-to-day work and monitoring of progress toward goals.
- Work with all teams to ensure a successful handoff between the project and the implementation and support teams.
- Lead client facing status meetings to communicate objectives, plans, statuses, and results clearly, focusing on key points.
- Perform project close out steps to include identifying lessons learned, / best practices, to inform the success of future project. Identify and apply continuous improvements methodologies throughout the project management lifecycle.
- Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person. Provide mentoring to less experienced staff as needed.
- Act as a champion for your projects, adapt and address unique challenges in collaborative and creative ways.
- Manage a portfolio of multiple projects with function-wide and/or companywide impact. Examples of this might include highly technical, substantial budget, high visibility, long tail, multi-stakeholder crossing functional groups.
- In addition to project management, may also perform some of the work defined within the project roles and responsibilities.
Your Qualifications:
- Bachelor's degree or equivalent related work experience.
- 7 or more years of proven work experience as a project manager in the field of software development and/or information technology
- PMP certification is a plus.
- Ability to prioritize and handle multiple projects in parallel.
- Experience with project management tools (LAN Desk, Jira, ServiceNow).
- Previous experience as a Business Analyst is strongly preferred.
- Display advanced communication (verbal and written), attention to detail, organizational, analytical, critical thinking, and team building skills.
- Demonstrate advanced interpersonal, customer service, presentation, influencing and relationship management skills.
- Ability to work independently and/or as part of a team to meet established deadlines.
- Ability to apply judgement to balance process compliance with achievement of business objectives.
- Background in Software Development Life Cycle (SDLC) and/or web technology
- Proficient in Microsoft Office Suite, Outlook