Location: Albany,NY, USA
Duties Description • Conducts or assists in business/systems analysis. • Develops, prepares, and assists with documentation preparation for the system, including run books for computer operations staff, procedural manuals and on-line help instructions for users, and technical documentation manuals for IT staff. • Performs installation, administration, testing, and maintenance of hardware and software. • Utilizes job stream scheduling techniques, Job Control Languages, and utility programs to identify, analyze and solve production problems/issues. • Participates in the selection process for hardware, software, and maintenance; and may participate in the procurement process. • Deploys, configures, and maintains and assists in developing and planning networked systems. • Assists in the development of enterprise information security procedures and protocols. • May provide and administer training in hardware and software technologies. Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program: Non-Competitive Qualifications for appointment under the NY HELPS Program: For appointment to an Information Technology Specialist 1, you must have: 1. 60 semester credit hours including or supplemented by 15 semester credit hours in computer science. 2. OR - One year of experience in information technology as described below*. *Qualifying Experience: artificial intelligence; automation; business/systems analysis; cloud computing; computer installation; diagnosis and repair; computer programming; cybersecurity/information assurance; data analytics; database administration, design and management; design and development of geographic information systems; design and development of computer aided drafting applications; digital forensics; informatics; information technology; IT customer support and training; interactive user experience (UX); internet/intranet development, design, and maintenance; knowledge management; network management; program design; program testing; project management; server management; storage management; systems management; technical writing; telecommunications; virtual technology. Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law. Transfer: For 52.6 and/or 70.1 transfer to an Information Technology Specialist 1, salary grade (SG)-14, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-12 or above. Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office GOT-IT (ny.gov) 55-b/c: This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov) Additional Comments Knowledge, Skills, and Abilities: • Demonstrated experience in technical writing (3 months to less than 1 year). • Exceptional customer service skills. • Demonstrated ability to work collaboratively in a dynamic team environment. • Strong analytical thinker with excellent troubleshooting and problem-solving skills. • Excellent verbal and written communication skills. • Demonstrated ability to interact with technical and business staff alike. Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period. Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) ###-####. Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers. Some positions may require additional credentials or a background check to verify your identity. Name Jane Rost Telephone (518) ###-#### Fax (518) ###-#### Email Address ...@osc.ny.gov Address Street Office of Human Resources 110 State Street City Albany State NY Zip Code 12236 Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to no later than April 11, 2025. To access the job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. Be sure to submit an unofficial copy of any transcripts you may have with your cover letter, resume, and completed template, as there are educational requirements for this position.