Salary : $51,750.40 - $78,624.00 Annually Location : Johnston - 50131 - Polk County, IA Job Type: Full-time Job Number: 25-01208 Agency: 582 Iowa Department of Public Defense Opening Date: 11/06/2024 Closing Date: 11/17/2024 11:59 PM Central LinkedIn Tag: #LI-POST Point of Contact: ...@iowa.gov Job DescriptionOnly applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list. What We Are Seeking: The Iowa Department of Public Defense is hiring an Information Technology Specialist 2 position to assist the State at Camp Dodge to provide overall system support (administration, management, and maintenance) to the Distributive Learning Program (DLP). This position will serve under the general supervision of the Iowa Department of Public Defense (Iowa Army National Guard). Who We Are: Our Agency directly supports the Iowa National Guard sustainment, readiness and modernization, providing support so they can fulfill their missions in Iowa's communities or their work for the State during emergencies or times of need. We are made strong by a highly qualified, diverse and talented staff. Working at the Iowa Department of Public Defense will provide you the opportunity for a robust career! What You'll Do:
- Interact directly with National Guard Bureau (NGB) to ensure program regulations, changes, and reporting are being met
- Oversee and ensure full automated systems support to eight (8) Distance Learning Classrooms (DLC's) spread across the state
- Support includes but not limited to: Computers, Printers, Projectors, Cameras, Speakers, Blu-ray Players, Video Conferencing, and Hardware / Software
- Perform upgrades / repairs, ensuring to follow established security measures according to DoD, State, and local policy
- Coordinate with Iowa Army National Guard units, personnel, students, and other authorized agencies on classroom needs and maintenance.
- Ensure classrooms are operational and approve all requests for facility use
- Serve as the first point of contact to document customer issues and resolve problems
- Prepare written and oral instructions for the operation of all DLCs
Special Requirements:
- Must be Comp TIA Security Plus Certified within six (6) months of date of hire
- Must obtain a secrete security clearance or equivalent DoD background check and obtain/maintain a Department of Defense (DoD) Common Access Card (CAC) required to access DoD computer systems
- Must possess / maintain a valid driver's license
- Must be willing to travel from main work location (Johnston, Iowa) to DLC locations on weekly basis to maintain and support classroom technology requirements
- Must be able to lift up to 40 pounds, bend, stop, crawl, kneel and access confined/uncomfortable spaces for the installation, inspection and maintenance of DLP system components, hardware, and software
Benefits: At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes:
- Paid Time Off: Enjoy vacation with accruals that rollover on a yearly basis, sick leave with no limits on accrual and 9 paid holidays per year.
- Great Benefits: Excellent Health, Dental, and Vision Insurance Options.
- Retirement Plan: IPERS Retirement package and an option for a deferred compensation plan.
- Flexibility: Flexible Spending Accounts (medical and dependent care).
- Life Insurance: Free Life Insurance.
- Support: Employee Assistance Programs and Employee Discount Programs.
To learn more about the benefits of working with the State of Iowa, visit our Why Choose Us? Choose us for our strong team culture, positive work environment and opportunities for professional growth and development. We are an Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. A complete package combining benefits, career and personal development is available here for you. Dive into our recruitment page to explore what sets us apart and come be a part of our team! Selectives168 Customer Support 6 months' experience providing assistance in the maintenance, operation, installation, and troubleshooting for computer software and hardware.AND 895 Veteran A person who served in the active military, naval, or air service, and who was discharged or released therefrom under conditions other than dishonorable Minimum Qualification Requirements Experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites; OR completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; OR twelve semester hours of accredited post high school education in one of the specialty areas listed in the first clause above; OR certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed in the first clause above may be substituted for one year of the required experience; OR an equivalent combination of education and experience substituting thirty semester hours of education for six months of experience; OR employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 1. For additional information, please click on this Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes:Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
- Yes - I understand and agree.
- No
02
PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
- No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
- Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03 How many years do you have of full-time experience in one or more of the following specialty areas?
- Operating a multi-job computer
- Installing, operating and coordinating computer based networks
- Installing/maintaining database management systems
- Developing business application processes; developing/operating system programs
- Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
- Developing/delivering information management training; providing Information Technology (IT) customer service
- Designing/administering Internet sites
- No experience in the identified areas
- Less than one year of experience in the identified areas
- One year to less than two years of experience in the identified areas
- Two or more years of experience in the identified areas
04 Have you completed of an approved curriculum/specialized training program
developed and implemented by or in cooperation with state government?
- Yes - My current application and/or attached documentation clearly addresses this requirement
- No - I do not currently meet this requirement
05 Do you have twelve semester hours of accredited post high school education in one or more of the following specialty areas?
- Operating a multi-job computer
- Installing, operating and coordinating computer based networks
- Installing/maintaining database management systems
- Developing business application processes; developing/operating system programs
- Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
- Developing/delivering information management training; providing Information Technology (IT) customer service
- Designing/administering Internet sites
- Yes - My current application and/or attached documentation clearly addresses this requirement
- No - I do not currently meet this requirement
06 Do you have a certification by an authorized educational institution/major computer or software producer in an area directly related to one of the following specialty areas?
- Operating a multi-job computer
- Installing, operating and coordinating computer based networks
- Installing/maintaining database management systems
- Developing business application processes; developing/operating system programs
- Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
- Developing/delivering information management training; providing Information Technology (IT) customer service
- Designing/administering Internet sites
IF Yes How many months of full time experience do you have in one or more of the identified areas?
- No Full time experience in the identified areas
- Less than 12 months of experience in the identified areas
- 12 or more months of experience in the identified areas
07 How many years do you have of a combination of post high school education AND/OR full-time experience in one or more of the following specialty areas?
- Operating a multi-job computer
- Installing, operating and coordinating computer based networks
- Installing/maintaining database management systems
- Developing business application processes; developing/operating system programs
- Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
- Developing/delivering information management training; providing Information Technology (IT) customer service
- Designing/administering Internet sites
Note: Thirty semester hours equals 6 months of experience.
- I do not have any of the education and/or experience
- Less than one year of the combined education and/or experience
- One year to less than two years of the combined education and/or experience
- Two or more years of the combined education and/or experience
08 Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 1 for the State of Iowa?
- I am not a State of Iowa employee
- I do not have any experience in the classification of Information Technology Specialist 1 for the State of Iowa
- Less than six months of experience in the classification of Information Technology Specialist 1 for the State of Iowa
- Six months or more of experience in the classification of Information Technology Specialist 1 for the State of Iowa
09 Does your application demonstrate that you have 6 months' experience providing assistance in the maintenance, operation, installation, and troubleshooting for computer software and hardware?
10 If you answered Yes to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in No in the box below. Neglecting to thoroughly answer this question may result in disqualification. 11 Does your application demonstrate that you are a person who served in the active military, naval, or air service, and who was discharged or released therefrom under conditions other than dishonorable?
12 If you answered Yes to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in No in the box below. Neglecting to thoroughly answer this question may result in disqualification. Required Question