The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill an Information Technology Specialist (CUSTSPT), NH-2210-03 ($74,441-$96,770 base) position. Come join our amazing team who helps ensure there is never a day without space!
There's a reason Colorado Springs has ranked in the top 10 U.S. cities to live for the past several years. There is so much the Pikes Peak Region has to offer including beautiful mountain views, an abundance of recreational activities, good economic growth, top-rated schools, and lots of activities for families such as parks, museums, zoos, and more!
Position: Executive Communications Support Action Officer NH-2210-03
Location: USSPACECOM/J631, Colorado Springs, CO
Suspense: Applications from interested candidates are due by COB 31 Dec 2024
PCS Entitlements: May be offered
Relocation/Recruitment Incentives: No
Telework: Eligible for situational telework only, including Ad hoc, Emergency, or OPM prescribed Unscheduled Telework.
Description of Position: Serves as an IT Specialist/Executive Communications Support Action Officer (AO) in USSPACECOM's Systems & Services Support Branch.
Position Duties/Responsibilities:
- Responsible for managing, supporting, and coordinating troubleshooting efforts of USSPACECOM IT Systems for all Command GO/FOs, Directors, and Support Staff.
- Provide technical guidance and instruction to users and their support staff. Prepares, coordinates, and implements policy and procedures for hardware and software applications system operation. Develops comprehensive instruction for operation of system components.
- Analyzes complex operational and tactical processes and/or a variety of unusual problems, questions, or conditions relative to a wide range of IT services and support.
- Keeps abreast on data products, processes, or programs that enhance functional area management and provide for increased organizational optimization of Information Technology (IT) processes.
- Serves as a senior technical advisor to management and participates in special projects. Isolates and corrects complex problems which hinder the capability of the organization to fully utilize information management technology.
- Key Portfolio manager for executive communications service portfolio.
Key Skills & Abilities:
- Knowledge of the principles, methods, and practices for integrating information system components sufficient to manage the planning, coordination, administration, and optimization of computer systems and system performance.
- Knowledge of the latest advancements in technology to initiate and oversee corrective or preventative action sufficient to ensure optimum performance of the system.
- Knowledge of performance tuning tools and project management methods sufficient to optimize systems performance, troubleshoot performance problems, and perform a wide range of systems administration functions.
- Knowledge of operating systems, associated devices, and the interoperability of system sufficient to oversee, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency and reliability of servers.
- Ability to apply and direct the application of methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems; to provide and direct support that minimizes interruptions in service to customers; and maintain liaison with industry and other activities to provide awareness of state-of-the-art technology.
- Ability to analyze, plan, and adjust work operations of one or more organizational segments to meet program requirements and objectives within available resources.
- Previous experience working with GO/FO customers at a Combatant Command.
Qualification Requirements:
- At least one year of specialized experience at the next lower grade/broadband level or equivalent in performing duties related to IT customer support.
- Knowledge of the United States Space Command Component organization and responsibilities, and its relationships with other combatant commands.
- Knowledge of cybersecurity principles, operational impacts of cybersecurity lapses and organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
- Thrive in fast moving environment with quick turn deadlines. Ability to resolve day-to-day issues as they pertain to the execution of the Combatant Command's Plans and IT systems and networks.
- Must have or be able to obtain an Intermediate level IT certification in accordance with DoDM 8140.03
Conditions of Employment:
- Must be a U.S. Citizen
- Must be able to obtain and maintain a Top Secret/SCI Security Clearance
- Position requires the ability to successfully pass a drug screen
- Occasional travel away from the regular duty location may be required.
- May be required to work irregular duty hours including evenings, weekends, and/or holidays.
The federal government offers a number of exceptional benefits to employees. Below is a brief overview:
- Health, Dental, Vision, and Long-Term Care Insurance (large variety of plan options available)
- Flexible Spending Accounts
- Paid Vacation - New employees start out with 4 hours of annual leave per pay period (13 days/year); after 3 years it is 6 hours per pay period (19.5 days/year); after 15 years it is 8 hours per pay period (26 days/year).
- Sick Leave Accrual - In addition to annual leave, everyone accrues 4 hours of sick leave per pay period (13 days per year) for the entirety of their career.
- Federal Employee Retirement System
- Roth & Traditional Thrift Savings Plan (TSP) - similar to private sector 401(k). The govt matches the first 3% of your contributions dollar for dollar and the following 2% are matched at $0.50 to each dollar you contribute. Visit www.tsp.gov for more info