Job Summary Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist will diagnose and resolve technical issues, ensure the efficient operation of computer systems, and assist end-users in maximizing the use of technology resources. Responsibilities Technical Support
- Provide timely and effective technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and troubleshoot computer systems and applications.
Customer Service
- Deliver exceptional customer service, ensuring end-users feel supported and valued.
- Communicate technical information to non-technical users clearly and understandably.
- Follow up with users to ensure issues are resolved and satisfactory.
System Maintenance
- Provide server software/hardware maintenance and management for Windows and LAMP servers.
- Perform regular maintenance tasks, like updates, patches, backups, and system optimizations.
- Monitor system performance and take proactive measures to address potential issues.
- Provide SharePoint infrastructure and administration.
- Provide support for Section 508 accessibility requirements.
Documentation
- Create and maintain accurate documentation of IT processes, procedures, and user guides.
- Develop and update a knowledge base to facilitate efficient issue resolution.
User Training
- Conduct training sessions to educate end-users on basic system functionalities and best practices.
- Stay informed about new technologies and provide recommendations for continuous improvement.
Collaboration
- Collaborate with other IT team members to address complex issues and contribute to ongoing projects.
- Work closely with vendors to resolve hardware and software-related issues.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in providing technical support and troubleshooting in an IT environment.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts, protocols, and security.
- Excellent problem-solving and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-focused with a commitment to delivering high-quality support.
Preferred Skills - Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST). - Experience with remote support tools and ticketing systems. - Knowledge of mobile device management and support. If you are a motivated and detail-oriented individual with a passion for technology and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity to contribute to our IT team.