Salary: $66,676.55 - $86,679.52 AnnuallyLocation : Jacksonville, NCJob Type: Full-TimeJob Number: 421000035 IT Spec JAN 2025Department: INFORMATION TECHNOLOGY SYSTEMOpening Date: 01/03/2025Closing Date: 1/17/2025 11:59 PM EasternJob Description Performs difficult technical work assisting in the operation, installation and maintenance of technology equipment and software programs; does related work as required. Works also as a Software Application Specialist to support a variety of applications used in the various departments. Work is performed under limited supervision. Position ResponsibilitiesProvides technical support for the communications network, servers and applications that are used by County departments. Install servers, personal computers and printers with necessary software. Troubleshoots hardware and software problems.(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
- Manages network communications equipment, such as routers, switches and VPN devices.
- Manages the Nutanix virtual environment, including Server set up and performance monitoring.
- Installs, sets up, and manages servers, Microsoft SQL databases, network security, email server, virus protection and spam control URL filtering for web access, and backup of data on server.
- Installs and sets up of new personal computers and workstations, including software.
- Assists in the evaluation and recommendation of software for specialized applications.
- Manages and responds to help desk requests.
- Designs, develops and implements web pages on our SharePoint and public facing webserver.
- Provides problem diagnosis and resolution for network, PC and printer users.
- Provides guidance, training and technical assistance to county staff.
- Provides training, support and maintenance for software packages.
- Participates in managing network/telecommunication system upgrade, expansions and equipment exchange.
- Creates and revises forms and spreadsheets, databases and files.
- Maintains inventory of hardware and software; installs/tests additional communications cabling drops throughout County facilities, as needed.
- Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
- Performs related tasks as required.
- Works with department staff assisting with their software applications and acting as an interface between the department and the vendor. (this includes installation, recommended use, problem resolution and updates)
Qualifications Thorough knowledge of the operation uses and capabilities of technology equipment; thorough knowledge of hardware and software procedures and techniques; general knowledge of systems analysis and networking; ability to understand and carry out written and oral instructions; ability to analyze software programs and make adjustments; ability to establish and maintain effective working relationships with associates and user departments. Education, Experience, and Special Requirements Associate Degree in Computer Science or any combination of education and experience equivalent to graduation from an accredited community college with specialized training in information systems and considerable computer support experience.System Center Configuration Manager (SCCM) administration and utilization experience preferred.Special Requirements:Valid driver's license. Salary will be determined based on qualifications, internal equity, budget, and marketconsiderations.Your final transcript showing the date your degree was awarded and/or anyrequired certificate or licenses listed in the application must be uploaded with yourapplication, even if you are a current employee or we have received it with a previousapplication.Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:Health InsuranceHealth Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services. Dental InsuranceDental insurance is provided by MetLife to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.Vision InsuranceVision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.North Carolina Local Governmental Employees' Retirement SystemEligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.NC401kThe County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.Vacation LeaveRegular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases. Sick LeaveRegular full-time employees earn 12 days of sick leave per year. Paid HolidaysCounty employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.Teladoc Mental Health ServicesThe County provides Teladoc Mental Health Services to help employees and their families with personal, family and job-related problems such as depression, and substance abuse concerns.Supplemental BenefitsCounty employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.For more information, please visit and click on the Benefits tab.01 What is your highest level of education?
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree or Higher
02 Do you have a degree in Computer Science or a related field?
03 Have you uploaded copies of your transcripts indicating the date in which a degree was awarded, as well as any relevant certifications?
04 How much working experience do you have providing technical support to a wide array of users?
- Less than six months
- Six months to two years
- Two to five years
- Five years or more
05 Do you have SCCM experience? If so, please describe. 06 Do you possess a valid driver's license?
07 Based on your review of the job description, are you able to perform the duties of this position with or without reasonable accommodation?
Required Question