Job Type Part-time Description Summary: Responsible for providing entry-level technical support required by the College community, and assisting the Information Technology (IT) department in day-to-day needs throughout the academic year and during breaks. Essential Responsibilities:
- Serve as the primary customer service contact for the department and create a welcoming environment for visitors.
- Respond to inquiries in person, over the phone, and via email, fax, and mail with a sense of urgency.
- May provide general office support, including but not limited to scheduling meetings, assisting with special events, data entry/typing, and maintaining forms/documents, brochures, bulletin boards, and other communications materials.
- Learn and/or improve upon basic technical and troubleshooting skills.
- Provide technical support to faculty, staff, and students in the use of the technology integrated into the classrooms, labs, and learning environments.
- Ensure technology, in common areas, is functioning as anticipated.
- Document any issues reported in the IT Help Desk application.
- Learn to escalate and prioritize calls to proper areas within the IT Help Desk.
- Provide excellent and professional customer service when working with clients.
- Update and publish the documentation associated with contract and project management for the Information Technology department.
- Responsible for ensuring that assigned tasks are completed in compliance with various institutional and regulatory requirements.
- Maintain a professional and courteous attitude at all times towards co-workers, internal and external customers, representing Keuka College, its programs, policies, and procedures in a positive and professional manner. Maintain effective working relationships to ensure institution-wide teamwork.
- Attend provided/necessary training and other meetings to support effectiveness within the position as required.
- Consistently demonstrate high standards of integrity by supporting the Keuka College mission, vision, and values and adhering to institutional policies.
- Maintain a high regard for student privacy in accordance with the FERPA privacy policies and procedures.
- Regular and reliable attendance is expected and required.
- Perform other functions as assigned by management.
Requirements Minimum Qualifications: Eligible for Federal work-study or Keuka work-study award during the academic year. A current Keuka College student in the on-campus undergraduate traditional program. Professional and pleasant demeanor while working with clients. Technical skills, organizational skills, and customer relations skills are required. The ability to work with faculty, staff, students as well as the outside public is also required. Basic computer skills/experience required. Must be very dependable and reliable. Ability to effectively communicate both verbally and in writing. Understand and behave with a high level of integrity and complete confidentiality at all times. Ability to be sensitive to and respond to needs/concerns of students, faculty, college staff, and the public. Ability to work under pressure with a high tolerance for interruptions, and the ability to work with diverse groups of people. Physical Requirements: Occasional lifting up to 25 lbs. At Keuka, we firmly believe that to live our mission, vision, and values, we need to celebrate our differences. Keuka is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Salary Description $14.20 / hour