Our client: leading international law firm is seeking talented IT Support Analyst with 3 years of Professional Services or Law firm experience
for their Boston, MA offices to join the IT Team on the Full Time / Permanent basis: Hybrid work schedule model: 4 Days a week Onsite and 1 day remote;
Collaborative work environment with opportunity with growth and technical advancement.
Excellent compensation package includes best in class Benefits.
Please Note: this FT role requires valid US Work Permit for Permanent employment.
Please Note: only local candidate will be considered.
The IT Support Analyst is responsible for first-level role providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operations,
and participating in IT multiple projects and initiatives.
Responsibilities include:
- Serve as an effective technical resource to customers directly for timely assistance and high quality solutions and support, and escalations for software and hardware requests;
- Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;
- Install and maintain computer software standards;
- Work across IT teams to achieve timely escalation and closure of software and hardware issues; Maintain the operational availability of office computers and printers;
- Maintain asset management system to ensure the accuracy and currency of Firm assets;
- Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;
- Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
- Support mobile device technologies;
- Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
- Preserve data security policies and best practices; adhere to Information Security regulations and guidelines;
- availability to work off hours (as needed) for planned and unplanned work and support; some local travel may be required;
Proficiencies:
- Advanced proficiency in Microsoft Operating Systems, application installation and configuration processes; Advanced proficiency in Microsoft Office Suite;
- Advance proficiency in ServiceNow and EMS conference Room reservation system;
- Advance proficiency IntApp Time; Document Management Systems (iManage/Work 10);
- Remote access architectures, applications and technologies (Citrix, VPN);
- Strong knowledge of mobile technologies (iOS, iPad OS);
- Networking technologies, cabling topologies, data communication devices, and related applications; Inter/Intra/Extranet technologies;
- Remote access architectures, applications and technologies (Citrix, VPN).
Qualifications / Education:
- 3 years of Professional Services or Law firm experience
- Associate's degree / Bachelor's degree (preferred); or similar work experience;
- Experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred);
- Experience in Network systems support and management (preferred);
- Experience configuring, installing and maintaining client PC operating systems and related devices (preferred); and Excellent communication skills