Information Technology Support Analyst
: Job Details :

Position: IT Support Analyst

Location: Erie, PA – 5 days onsite

Shifts/Schedule: 8am-5pm

Duration: 6 Month Contract w possible extension/hire

Pay Rate: $20-25/hr

Must Haves:

• Bachelor's degree required for conversion to full-time role
• 1-5 years of professional infrastructure support experience
• Experience with Active Directory (user account management, password resets, account look up's)
• Experience with ticketing systems (will be handling 25% of incoming tickets)
• Seasoned experience with Windows support

Preferred Qualifications:

• Manufacturing industry experience
• Vendor Management experience
• Experience working within and managing MDF and IDF rooms

Day-To-Day:

Insight Global is seeking an Infrastructure Site Support Analyst for one of our largest clients out of Erie, PA. This individual will be responsible for supporting various projects (5+ at a time) happening at the site, including a network refresh, a PC refresh, and multiple OT segmentation projects while simultaneously supporting daily tickets. The Analyst will be working around the site alongside one other site support individual, maintaining and supporting the end users and workstations by providing installation and maintenance of hardware and software around the facility. This person will also be coordinating with vendors – gathering requirements from end users at the site, relaying the requirements to the vendor, and validating that the work has been completed. The ideal candidate will have an open mindset, excellent communication skills, and should be detail-oriented and coachable. This role will be onsite 5 days a week in Erie, PA.